Disaster Restoration Office Manager: Growth & Stability

24 Hour Flood Pros of Portland LLC; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Career growth and advancement

Job summary

Patriot Abatements is seeking an Office Manager to support daily operations, manage communications, and coordinate project and claims activities. You will open new jobs, collect documentation, liaise with insurers, and handle invoicing and payroll-related tasks.

The role requires strong organization, multitasking under pressure, and excellent communication. A high school diploma is required, with experience in restoration or insurance preferred.

Qualifications

• 2+ years of office management or administrative experience; restoration/insurance background preferred
• Strong organizational and multitasking abilities in high-stress, time-sensitive situations
• Excellent written and verbal communication with empathy for customers who’ve experienced a loss
• Proficiency in Microsoft Office or Google Workspace; comfortable learning new software
• Basic bookkeeping or invoicing experience
• Flexible hours, including occasional after-hours coverage during emergencies or large losses
• High school diploma or equivalent

Responsibilities

• Manage daily office operations: phones, email, scheduling, supplies, vendor relationships
• Answer and triage incoming calls, including emergency loss calls, and dispatch to project manager or crew
• Maintain filing systems, licenses, certifications, insurance documents, and compliance records
• Open new jobs in project management software (Xactimate, DASH, Encircle, ServiceTitan) or similar
• Collect and organize job documentation: authorizations, photos, moisture logs, drying reports, estimates, invoices
• Communicate with insurance adjusters, TPAs, agents, and property owners on job status and paperwork
• Track milestones, equipment deployment, and open items to keep jobs moving
• Prepare and submit invoices and supplements; follow up on balances and payments
• Assist with accounts payable/receivable, payroll inputs, and job costing with accounting
• Prepare weekly or monthly reports on open jobs, receivables, and workload
• Coordinate schedules for technicians, project managers, and subcontractors
• Support hiring and onboarding paperwork, timekeeping, and employee records
• Help maintain safety and company policies

Skills

Office management

Organizational skills

Written and verbal communication

MS Office / Google Workspace

Bookkeeping

Flexible hours

Education

High school diploma or equivalent

Tools

MS Office

Google Workspace

Xactimate

Job description

Patriot Abatements is seeking an Office Manager to support daily operations, manage communications, and coordinate project and claims activities. You will open new jobs, collect documentation, liaise with insurers, and handle invoicing and payroll-related tasks.

The role requires strong organization, multitasking under pressure, and excellent communication. A high school diploma is required, with experience in restoration or insurance preferred.