Lead Observability Platform Engineer

CVS Health; Tennessee; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health Enterprise Technology is seeking a Lead Cloud Engineer to architect and scale the Observability Platform, handling logs, metrics, and traces across cloud and data center environments. You will mentor teams, drive OpenTelemetry adoption, and define reliability standards while delivering high-performance pipelines and secure telemetry.

The role emphasizes collaboration with SRE and platform teams, on-call participation, and producing documentation to support scalable, compliant

Qualifications

• 7+ years of experience in Software Engineering.
• 5+ years with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management.
• 5+ years building production-grade backend services in Go and/or Java.
• 5+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns.
• 5+ years with cloud-native and containerized platforms (Docker, Kubernetes, Argo CD).
• 5+ years working with public cloud platforms (AWS, GCP, or Azure).
• 3+ years designing and scaling distributed, high-volume data pipelines.
• 3+ years of experience with Helm charts, Kustomize etc.
• 3+ years working with Grafana OSS or comparable observability backends.
• 3+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• 3+ years with relational databases (PostgreSQL, MySQL).

Responsibilities

• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot).
• Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy.
• Architect and scale high-throughput, fault-tolerant telemetry pipelines (logs, metrics, traces).
• Develop self-service observability capabilities that simplify onboarding and troubleshooting for application teams.
• Implement end-to-end monitoring of the observability platform, defining SLOs, health checks, and alerting.
• Collaborate with SRE, Platform, and Cloud teams to establish reliability standards and incident practices.
• Participate in on-call rotations and lead incident mitigation and post-incident reviews.
• Automate operational workflows and tooling through CI/CD enhancements and platform automation.
• Ensure secure telemetry pipelines through mTLS and secrets management.
• Produce and maintain high-quality technical documentation and best practices.

Skills

Software engineering

Observability practices

Distributed systems

Leadership & mentoring

Cross-team collaboration

Technical communication

Education

Bachelor’s degree

Tools

Go

Python

Java

OpenTelemetry

OTLP

Docker

Kubernetes

Argo CD

Helm charts

Kustomize

Grafana OSS

Terraform

CloudFormation

PostgreSQL

MySQL

Job description

CVS Health Enterprise Technology is seeking a Lead Cloud Engineer to architect and scale the Observability Platform, handling logs, metrics, and traces across cloud and data center environments. You will mentor teams, drive OpenTelemetry adoption, and define reliability standards while delivering high-performance pipelines and secure telemetry.

The role emphasizes collaboration with SRE and platform teams, on-call participation, and producing documentation to support scalable, compliant