Lead Cloud Engineer - Observability Platform

CVS Health; New Jersey; Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CVS Health Enterprise Technology is seeking a Lead Cloud Engineer for the Observability Platform to architect and scale data pipelines across multi-cloud environments, delivering high-throughput logs, metrics, and traces. You will mentor engineers, collaborate with SRE and platform teams, implement OpenTelemetry, and drive secure, reliable observability capabilities while shaping the platform's roadmap.

This role requires deep distributed systems knowledge and a mindset for cost efficiency and

Qualifications

• 7+ years in software engineering
• 5+ years observability practices (SLIs/SLOs/SLAs, alerting, incident management)
• 5+ years building production-grade backend services in Go and/or Java
• 5+ years implementing and operating OpenTelemetry
• 5+ years with cloud-native platforms (Docker, Kubernetes, Argo CD)
• 5+ years with public cloud platforms (AWS, GCP, or Azure)
• 3+ years designing and scaling distributed, high-volume data pipelines
• 3+ years with Helmcharts, Kustomize
• 3+ years with Grafana OSS or comparable observability backends
• 3+ years with Infrastructure as Code tools such as Terraform or CloudFormation
• 3+ years with relational databases (PostgreSQL, MySQL)

Responsibilities

• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot)
• Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy
• Architect and scale high-throughput, fault-tolerant telemetry pipelines (logs, metrics, traces) with a focus on performance, reliability, and cost efficiency
• Develop self-service observability capabilities that simplify onboarding, troubleshooting, and adoption for application teams
• Implement end-to-end monitoring of the observability platform itself, defining SLOs, health checks, and alerting
• Collaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practices
• Participate in on-call rotations and lead incident mitigation, root-cause analysis, and post-incident reviews
• Automate operational workflows and eliminate manual toil through tooling, CI/CD enhancements, and platform automation
• Ensure secure telemetry pipelines through mTLS, secrets management, and zero-trust design patterns
• Produce and maintain high-quality technical documentation, standards, and best practices
• Engage with internal engineering teams to gather requirements, influence roadmap prioritization, and deliver platform improvements
• Provide technical leadership through mentorship, design reviews, architectural guidance, and cross-team collaboration with principal engineers and engineering leadership

Skills

Observability expertise

Distributed systems

Mentorship & leadership

Technical communication

On-call discipline

Education

Bachelor's degree or equivalent experience

Tools

OpenTelemetry

Docker

Kubernetes

Go

Java (Spring Boot)

Terraform / CloudFormation

Grafana OSS

Argo CD

PostgreSQL / MySQL

SRE practices

Job description

CVS Health Enterprise Technology is seeking a Lead Cloud Engineer for the Observability Platform to architect and scale data pipelines across multi-cloud environments, delivering high-throughput logs, metrics, and traces. You will mentor engineers, collaborate with SRE and platform teams, implement OpenTelemetry, and drive secure, reliable observability capabilities while shaping the platform's roadmap.

This role requires deep distributed systems knowledge and a mindset for cost efficiency and