Lead Nurturing & Appointments Coordinator

Zanesville Toyota; Zanesville (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Auto Group is seeking a customer service focused team member in Ohio to handle calls, internet inquiries, and scheduling sales appointments. You will present financing options and guide customers to dealership resources, using templates and CRM daily.

The role emphasizes a positive, collaborative attitude, strong computer skills, and a valid driver's license, with equal opportunity employment. Join a supportive team dedicated to excellent service.

Qualifications

• At least one previous role based in customer service experience.
• Promote a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor with a positive mindset.
• Strong computer skills and familiarity with CRM systems.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Courteous demeanor

Positive attitude

Computer skills

Driver's license

Job description

Zanesville Auto Group is seeking a customer service focused team member in Ohio to handle calls, internet inquiries, and scheduling sales appointments. You will present financing options and guide customers to dealership resources, using templates and CRM daily.

The role emphasizes a positive, collaborative attitude, strong computer skills, and a valid driver's license, with equal opportunity employment. Join a supportive team dedicated to excellent service.