Automotive Service Advisor

Zanesvilletoyota; Marietta (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesvilletoyota in Marietta, Ohio is seeking a dedicated Service Advisor to oversee service orders and ensure effective customer service. The candidate will manage the flow of the Drive Lane and enhance the customer's experience with courteous support.

Qualifications include strong communication skills, time management, and experience in auto repair is preferred. The position offers guaranteed income and performance-based pay along with health insurance and a 401(k).

Qualifications

• Must possess a friendly personality and be well-organized.
• Proven track record of managing others effectively.
• Exceptional time management and communication skills required.
• Experience in auto repair or maintenance preferred.

Responsibilities

• Oversee service orders and customer service delivery.
• Manage workflow effectively in the service department.
• Provide concierge support for all owner inquiries.
• Ensure efficient distribution of work among technicians.
• Assist in vehicle diagnostics and parts ordering.
• Supervise the administration of warranty claims.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Service and sales success

Customer satisfaction results

Team oriented

Ability to work with little supervision

Education

Valid driver’s license

Job description

We are a Fast-Growing Domestic Dealer looking for the Best!

At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealershipis critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

There is an enormous potential with guaranteed income and performance-based pay plan.

We have an immediate opening for candidates!

Benefits

• Health Insurance
• 401(k)
• PTO
• Competitive Pay
• Life Insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems, order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Perform M.P.I on every customer and internal car
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Prefer experience with auto repair and maintenance
• A salesperson wanting to move to the next level and be a service advisor would be a plus
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.