Lead, North America Solutions Consulting & Value Engineering
PagerDuty
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Benefits offered by this job
Job summary
PagerDuty, Inc. is seeking a Senior Director to lead North America Solution Consulting and Value Engineering, driving revenue and customer success.
You will shape the vision, build scalable teams, and partner with Sales, Product, and Customer Revenue leadership to expand strategic accounts. In this role, you will hire and mentor talent, craft POVs and demos, and own the customer journey from discovery to renewal, aligning technical outcomes with business value across Enterprise and Commercial
Qualifications
- 10+ years in technical sales with leadership experience.
- Strategic partner to sales leadership to drive revenue across customers.
- Technical proficiency in SaaS, cloud, and IT operations.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication at executive level.
- Experience tracking leadership metrics (NRR, ARR).
Responsibilities
- Define the vision for North America Solution Consulting and Value Engineering.
- Partner with Sales, Product, and Customer Revenue leadership to influence product direction.
- Build scalable playbooks and a Global Center of Excellence for demo standards.
- Hire and mentor outstanding talent.
- Lead the team to improve productivity and reduce operating costs.
- Own the customer journey to protect and grow net revenue retention.
- Develop AI-powered tools to scale repeatable technical sales motions.
Skills
Job description
PagerDuty, Inc. is seeking a Senior Director to lead North America Solution Consulting and Value Engineering, driving revenue and customer success.
You will shape the vision, build scalable teams, and partner with Sales, Product, and Customer Revenue leadership to expand strategic accounts. In this role, you will hire and mentor talent, craft POVs and demos, and own the customer journey from discovery to renewal, aligning technical outcomes with business value across Enterprise and Commercial
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