Lead Network Administrator N 4C

Genpact Ltd.; New York (NY); Ibrido; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Genpact is seeking a Network Engineer to support global network operations, focusing on Palo Alto Firewalls, Prisma Access, and SD-WAN in a hybrid US-based role. The position emphasizes hands-on troubleshooting, monitoring, and incident management across PANW environments.

Responsibilities include triaging network incidents, coordinating with vendors, performing routine network operations, and managing lifecycle upgrades. LA-based candidates are not eligible for this role.

Competenze

• Bachelors degree in a relevant field (e.g., Computer Engineering, Information Systems).
• Experience with Palo Alto Networks Panorama and Prisma Cloud is preferred.
• Hands-on network troubleshooting and incident management are required.
• Knowledge of BGP/OSPF and Cisco switching/routing is expected.
• Familiarity with NAC, ISE, and TACACS+ administration is a plus.

Mansioni

• Troubleshoot and resolve end-user and system issues across PANW Firewalls, SD-WAN, and Prisma Access.
• Monitor alerts, dashboards, and monitoring tools; triage and remediate issues.
• Manage TAC cases with OEM vendors (Palo Alto, Cisco) and coordinate with ISPs/service providers.
• Perform routine network operations: URL allowlisting, firewall changes, log analysis.
• Execute software upgrades and patches for PANW devices and related switches.

Conoscenze

Palo Alto Panorama

Prisma Cloud

Azure Networking

BGP/OSPF

Cisco ACI (basics)

Formazione

Computer Engineering

Database Management

Information Systems

Information Technology

Network Engineering

Strumenti

Cisco Catalyst

Cisco ACI

Cisco ISE

NAC

TACACS+

Descrizione del lavoro

Job Description Responsibilities:

Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network, that would be acceptable. Routing and switching can be evaluated on a case by case however they should have at least some experience with BGP/OSPF as its quite common. Azure networking experience Hands-on troubleshooting level Palo Alto Firewalls (NGFW) Prisma Access Prisma SD-WAN Routing & Switching BGP, OSPF Cisco Catalyst switches Cisco ACI (basic operational knowledge) Cisco ISE NAC enforcement TACACS+ administration Meraki Wireless Network monitoring tools (Opsmanager) and alerting systems Incident Management & Troubleshooting Troubleshoot and resolve end-user and system issues across: PANW Firewalls, PANW SD-WAN, PANW Prisma Access Routing & Switching environments Wireless and NAC (CISCO ISE) Perform initial analysis, troubleshooting, and elevate when required Support global network incidents, outages, and performance degradation Monitoring & Alert Handling Monitor network alerts, dashboards, and monitoring tools Perform triage and take corrective actions based on alerts Ensure proactive identification of issues and minimize downtime Vendor & TAC Management Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco) Coordinate with ISPs and service providers for circuit issues Track and follow up until resolution Network Operations & Administration Perform routine network operations including: URL allowlisting, firewall changes Log analysis (traffic, URL filtering, blocked ports) Maintain monitoring systems and ensure devices are onboarded Change & Release Management Submit change requests and participate in CAB discussions Implement approved changes in production (low/medium risk changes) Ensure proper documentation and rollback plans Upgrades & Maintenance Perform software upgrades and patching for: PANW Firewalls CSCO Switches PANW SD-WAN appliances Assist in lifecycle management activities Configuration & Deployment Configure network and security devices under guidance: Firewall rules, SD-WAN policies Switch VLANs, routing updates ISE device onboarding (NAC/TACACS+).

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering
• Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptia
• Required Skills Palo Alto Networks Panorama, Palo Alto Networks Prisma Cloud Language English Language Proficiency - Proficient - C2

Additional Job Location

Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services N Remote Type - Hybrid Work Shift - Day Job (United States of America)

The approximate annual base compensation range for this position is: 60,000 to 75,000 USD

Los Angeles California-based candidates are not eligible for this role

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.