Lead Network Administrator N 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact is seeking a Lead Network Administrator N in the United States to manage and secure enterprise network infrastructure, focusing on Palo Alto Firewalls, Prisma Access/SD-WAN, and cloud networking. The role emphasizes incident management, monitoring, and cross-functional collaboration in a fast-paced, innovation-driven environment.

The position offers hybrid work, the chance to work on cutting-edge AI and network technologies, and opportunities to influence global networking outcomes.

Qualifications

• Bachelor's degree in a relevant field such as Computer Engineering, IT, or related.
• Strong understanding of network protocols, routing, switching, and security best practices.
• Relevant security certifications such as CISSP, Network+ are a plus.

Responsibilities

• Manage day-to-day Palo Alto Firewalls and Prisma Access configurations.
• Administer Prisma SD-WAN and Azure networking as applicable.
• Lead incident management, troubleshooting, and vendor TAC interactions for network issues.
• Monitor, log analysis, and proactive remediation to minimize downtime.
• Coordinate change and release management for production network changes.

Skills

Palo Alto Panorama

Prisma Cloud

Education

Bachelors - Computer Engineering

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Bachelors - Database Management

Job description

Lead Network Administrator N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as
• Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,
• that would be acceptable. Routing and switching can be evaluated on a case by case
• however they should have at least some experience with BGP/OSPF as its quite common.
• Azure networking experience
• Hands-on troubleshooting level Palo Alto Firewalls (NGFW)
• Prisma Access
• Prisma SD-WAN
• Routing & Switching
• BGP, OSPF
• Cisco Catalyst switches
• Cisco ACI (basic operational knowledge)
• Cisco ISE
• NAC enforcement
• TACACS+ administration
• Meraki Wireless
• Network monitoring tools (Opsmanager) and alerting systems

Incident Management & Troubleshooting

• Troubleshoot and resolve end-user and system issues across:
• PANW Firewalls, PANW SD-WAN, PANW Prisma Access
• Routing & Switching environments
• Wireless and NAC (CISCO ISE)
• Perform initial analysis, troubleshooting, and elevate when required
• Support global network incidents, outages, and performance degradation

Monitoring & Alert Handling

• Monitor network alerts, dashboards, and monitoring tools
• Perform triage and take corrective actions based on alerts
• Ensure proactive identification of issues and minimize downtime

Vendor & TAC Management

• Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
• Coordinate with ISPs and service providers for circuit issues
• Track and follow up until resolution

Network Operations & Administration

• Perform routine network operations including:
• URL allowlisting, firewall changes
• Log analysis (traffic, URL filtering, blocked ports)
• Maintain monitoring systems and ensure devices are onboarded

Change & Release Management

• Submit change requests and participate in CAB discussions
• Implement approved changes in production (low/medium risk changes)
• Ensure proper documentation and rollback plans

Upgrades & Maintenance

• Perform software upgrades and patching for:
• PANW Firewalls
• CSCO Switches
• PANW SD-WAN appliances
• Assist in lifecycle management activities

Configuration & Deployment

• Configure network and security devices under guidance:
• Firewall rules, SD-WAN policies
• Switch VLANs, routing updates
• ISE device onboarding (NAC/TACACS+)

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptia

Required Skills

Palo Alto Networks Panorama, Palo Alto Networks Prisma Cloud

Language

English

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List - Infrastructure Services N

Remote Type

Hybrid

Work Shift

Day Job (United States of America)

The approximate annual base compensation range for this position is: 60,000 to 75,000 USD

"Los Angeles California-based candidates are not eligible for this role"

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries ev