Lead Network Administrator N 4C

Genpact; New York; Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact Ltd. is seeking a Lead Network Administrator in a hybrid role based in the United States. You will lead day-to-day Palo Alto operations (Panorama) and Prisma Access SD-WAN, with Azure networking experience and BGP/OSPF familiarity.

You will monitor, troubleshoot, and resolve complex routing, switching, and NAC issues across global networks. The role requires hands-on firewall and SD-WAN administration, incident management, and collaboration with vendors to resolve issues quickly.

Qualifications

• Bachelor's degree in a relevant field (e.g., Computer Engineering / Information Technology).
• CISSP - Workforce Academy Online certification and CompTIA Network+ required.
• Strong experience with Palo Alto Panorama and Prisma Cloud.

Responsibilities

• Manage day-to-day on Palo Alto (with Panorama) and Prisma Access SD-WAN configurations.
• Monitor and troubleshoot network incidents, outages, and performance issues.
• Coordinate with OEM vendors via TACACS+ and manage TAC cases.
• Perform network changes, maintenance, and documentation.

Skills

BGP/OSPF

Palo Alto Panorama

Prisma Access/SD-WAN

Azure Networking

Cisco ACI (basic)

Cisco Catalyst switches

Cisco ISE NAC

Network Monitoring & Alerts

Incident Management

Troubleshooting

Education

Bachelor's degree in Computer Engineering / IT / Information Systems

Tools

Palo Alto Firewalls

PANW Prisma Access

Ops Manager

TACACS+ administration

CAB tooling / Change management

Job description

Lead Network Administrator NReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities:Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well asPrisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,that would be acceptable. Routing and switching can be evaluated on a case by casehowever they should have at least some experience with BGP/OSPF as its quite common.Azure networking experienceHands-on troubleshooting levelPalo Alto Firewalls (NGFW)Prisma AccessPrisma SD-WANRouting & SwitchingBGP, OSPFCisco Catalyst switchesCisco ACI (basic operational knowledge)Cisco ISENAC enforcementTACACS+ administrationMeraki WirelessNetwork monitoring tools (Opsmanager) and alerting systemsIncident Management & TroubleshootingTroubleshoot and resolve end-user and system issues across:PANW Firewalls, PANW SD-WAN, PANW Prisma AccessRouting & Switching environmentsWireless and NAC (CISCO ISE)Perform initial analysis, troubleshooting, and escalate when requiredSupport global network incidents, outages, and performance degradationMonitoring & Alert HandlingMonitor network alerts, dashboards, and monitoring toolsPerform triage and take corrective actions based on alertsEnsure proactive identification of issues and minimize downtimeVendor & TAC ManagementOpen and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)Coordinate with ISPs and service providers for circuit issuesTrack and follow up until resolutionNetwork Operations & AdministrationPerform routine network operations including:URL allowlisting, firewall changesLog analysis (traffic, URL filtering, blocked ports)Maintain monitoring systems and ensure devices are onboardedChange & Release ManagementSubmit change requests and participate in CAB discussionsImplement approved changes in production (low/medium risk changes)Ensure proper documentation and rollback plansUpgrades & MaintenancePerform software upgrades and patching for:PANW FirewallsCSCO SwitchesPANW SD-WAN appliancesAssist in lifecycle management activitiesConfiguration & DeploymentConfigure network and security devices under guidance:Firewall rules, SD-WAN policiesSwitch VLANs, routing updatesISE device onboarding (NAC/TACACS+)QualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptiaRequired SkillsPalo Alto Networks Panorama, Palo Alto Networks Prisma CloudLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Infrastructure Services NRemote Type -HybridWork Shift -Day Job (United States of America)The approximate annual base compensation range for this position is:60,000 to 75,000 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.