Lead Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Oklahoma; On-site; USD 55,000 - 75,000; Full time

Job summary

U.S. Department of Veterans Affairs in Lincoln, NE, seeks a Lead Medical Support Assistant in the VA Outpatient Scheduling Services.

The role oversees staffing, training, compliance, reporting, quality assurance, and budget initiatives to support day-to-day operations and patient access to care. The position requires advanced knowledge of medical terminology, strong communication skills, and the ability to coordinate across multiple clinics and disciplines to ensure timely, efficient patient

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes.
• Ability to collaborate with diverse clinical staff and departments.
• Experience with scheduling, patient access, and workflow coordination.
• Strong report-writing and data presentation skills.
• Ability to manage priorities and meet deadlines with minimal supervision.

Responsibilities

• Lead staffing, training, compliance, reporting, quality assurance, and budget initiatives.
• Respond to employee and patient concerns and provide process-improvement solutions.
• Oversee access-to-care workflows across clinics and community resources.
• Coordinate with multi-disciplinary teams to ensure smooth patient flow.

Skills

Medical terminology

Interdisciplinary coordination

Staffing coordination

Policy & procedure understanding

Communication skills

Time management

Education

High school diploma / GED

Job description

U.S. Department of Veterans Affairs in Lincoln, NE, seeks a Lead Medical Support Assistant in the VA Outpatient Scheduling Services.

The role oversees staffing, training, compliance, reporting, quality assurance, and budget initiatives to support day-to-day operations and patient access to care. The position requires advanced knowledge of medical terminology, strong communication skills, and the ability to coordinate across multiple clinics and disciplines to ensure timely, efficient patient