Lead Medical Scheduling & Operations Specialist

U.S. Department of Veterans Affairs; Lincoln (NE); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Federal health/vision/dental insurance

Descripción de la vacante

The Lead Medical Support Assistant at the VA Outpatient Scheduling Services Department in Lincoln, Nebraska, supports staffing, training, compliance, reporting, quality assurance, and budgeting initiatives. The role requires sound judgment to address employee and patient concerns and to provide solutions to process problems affecting daily operations.

Working within the NWI Healthcare System - CBOC, the LMSA collaborates across interdisciplinary teams to optimize access to care, manage patient

Responsabilidades

• Schedule and coordinate patient appointments across clinics.
• Provide customer service and resolve scheduling issues.
• Generate and review patient workload reports.
• Maintain appointment grids and clinic access contingency plans.
• Lead meetings and coordinate administrative services for veterans and families.

Educación

High school diploma / GED or proficiency certificate

Descripción del empleo

The Lead Medical Support Assistant at the VA Outpatient Scheduling Services Department in Lincoln, Nebraska, supports staffing, training, compliance, reporting, quality assurance, and budgeting initiatives. The role requires sound judgment to address employee and patient concerns and to provide solutions to process problems affecting daily operations.

Working within the NWI Healthcare System - CBOC, the LMSA collaborates across interdisciplinary teams to optimize access to care, manage patient