Lead Medical Support Assistant (Primary Care)

U.S. Department of Veterans Affairs; Boise (ID); Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs in Boise, Idaho is seeking a Lead Medical Support Assistant (MSA) to coordinate MSA assignments, streamline workflows across multiple clinics, and guide staff to ensure timely patient access to care.

In this role you will liaise with Advanced MSA staff, interdisciplinary team members, and patients to resolve scheduling conflicts and optimize clinic operations. Strong communication and organizational skills are essential.

Formación

• One year of creditable experience at the next lower grade.
• Lead Medical Support Assistant duties and responsibilities.
• Experience coordinating with interdisciplinary care teams.

Responsabilidades

• Coordinate MSA assignments and workflow in an interdisciplinary unit.
• Provide guidance to staff and schedule activities accurately.
• Act as liaison among Advanced MSA staff, patients, and team members to resolve conflicts.
• Manage staffing requirements and adjust workflow to meet patient needs.

Conocimientos

Medical terminology

Interdisciplinary coordination

Staff development

Scheduling & workflow management

Communication

Delegation

Problem-solving

Herramientas

Patient information systems

Descripción del empleo

Serves as a Lead Medical Support Assistant (MSA) responsible for the coordination of MSA assignments and workflow in an interdisciplinary unit. Provides guidance to staff, ensures accurate and timely scheduling, and acts as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Lead Medical Support Assistant, GS-07.

Experience

One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

1-2 year MSA experience.

Reference

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 07.