LEAD MEDICAL SUPPORT ASSISTANT

U.S. Department of Veterans Affairs; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Lead Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs coordinates Advanced Medical Support Assistant assignments and manages workflow across clinical and call center settings.

It involves daily workload assessments, staff training needs, and ensuring coverage, scheduling accuracy, and quality in patient care support. Responsibilities include guiding staff on policy changes, balancing workloads, and maintaining training compliance.

Responsibilities

• Coordinates Advanced Medical Support Assistant assignments and workflow in clinical and call center settings
• Performs daily workload assessments, assigns work, ensures staffing coverage, evaluates training records and identifies staff training needs
• Provides input on performance, resolves daily workplace issues and maintains efficient workflow
• Ensures coverage of all areas of responsibility
• Conducts ongoing reviews to ensure quality of work
• Ensures accurate and timely scheduling of appointments
• Provides guidance to staff on policy changes and procedures
• Distributes and balances workload
• Creates and maintains employee work schedules
• Orients and provides on-the-job training for new and current employees
• Ensures all training requirements are met
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts
• Work Schedule: Monday to Friday - 7:30 am - 4:00 pm
• Telework: Not Available
• This is not a virtual position
• Functional Statement #: 640-09261F
• Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized

Job description

Summary

The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced Medical Support Assistant (AMSA) assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments and determining training needs of MSAs to provide support across interdisciplinary settings. The position is under Patient Administrative Support Service and is expected to work with all members of the health care team.

Duties

• Duties include but are not limited to: Coordinates Advanced Medical Support Assistant assignments and workflow in clinical and call center settings
• Performs daily workload assessments - assigns work - assuring appropriate staffing coverage - evaluates training records - and identifies staff training needs
• Provides input on performance - resolves daily workplace issues and maintains efficient workflow
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflicts
• Work Schedule: Monday to Friday - 7:30 am - 4:00 pm
• Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 640-09261F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized