Lead Medical Support Assistant – Inpatient/ER Coordination

Veterans Health Administration; New Orleans (LA); On-site; USD 50,000 - 66,000; Full time

Job summary

Veterans Health Administration in New Orleans, LA is seeking a Lead Medical Support Assistant to provide leadership within the Medical Administration Service for the Southeast Louisiana Veterans Health Care System. The role focuses on coordinating inpatient ward and emergency room administrative functions and guiding Medical Support Assistants.

Typical schedule is Monday–Friday, 7:30 a.m.–4:00 p.m. with rotating weekends/holidays; telework is not available.

Responsibilities

• Coordinate administrative functions for inpatient wards and care teams to balance workload and meet priorities.
• Monitor progress, communicate status, and prepare time/production reports as requested.
• Instruct staff on tasks, provide on-the-job training, and share procedures and reference materials.
• Review ongoing work, ensure standards are met, and redistribute workload when necessary.
• Monitor working conditions and address employee concerns; report performance and training needs to supervisor.
• Orient staff to admissions, procedures and software requirements; advise on benefits and eligibility matters.
• Verify patient appointments, eligibility status, and Means Tests to determine fiscal responsibility.

Job description

Veterans Health Administration in New Orleans, LA is seeking a Lead Medical Support Assistant to provide leadership within the Medical Administration Service for the Southeast Louisiana Veterans Health Care System. The role focuses on coordinating inpatient ward and emergency room administrative functions and guiding Medical Support Assistants.

Typical schedule is Monday–Friday, 7:30 a.m.–4:00 p.m. with rotating weekends/holidays; telework is not available.