Advanced Medical Support Assistant – Telework Eligible

Veterans Health Administration; New Orleans (LA); Hybrid; USD 45,000 - 59,000; Full time

Job summary

The Veterans Health Administration's Southeast Louisiana Veterans Health Care System in New Orleans seeks a Medical Support Assistant (Advanced) to join the Clinical Contact Center. You will work with an interprofessional healthcare team to coordinate Veteran care and provide information on VA programs.

This role requires handling communications via telephone, secure messaging, chat, text, and video, scheduling, and updating electronic health records.

Responsibilities

• Provides specialized administrative patient support while working collaboratively in an interprofessional coordinated care delivery model.
• Interprets and verifies provider orders and assists in access to care across multiple clinics and community resources.

Job description

The Veterans Health Administration's Southeast Louisiana Veterans Health Care System in New Orleans seeks a Medical Support Assistant (Advanced) to join the Clinical Contact Center. You will work with an interprofessional healthcare team to coordinate Veteran care and provide information on VA programs.

This role requires handling communications via telephone, secure messaging, chat, text, and video, scheduling, and updating electronic health records.