Lead Medical Support Assistant – Clinic Ops & Access

Veterans Health Administration; Ann Arbor (MI); On-site; USD 67,000 - 88,000; Full time

Job summary

The Veterans Health Administration seeks a Supervisory Medical Support Assistant at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor, MI.

This supervisory role directs administrative programs across clinical settings and oversees staff, scheduling, and patient services to ensure efficient care delivery. You will collaborate with facility programs and care teams to facilitate access through calls, secure messaging, chat, text, and videoconferencing, while maintaining

Qualifications

• Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Certificate of Foreign Equivalency may be required for foreign education and must be submitted with transcript to receive credit.

Responsibilities

• Supervises subordinate staff and directs programs at medical centers and satellite clinics.
• Makes final decisions on hiring selections, time and leave, and clinic closures.
• Ensures patient services are met and coordinates with interprofessional teams to facilitate access to care.
• Maintains patient confidentiality per HIPAA and operates office automation and scheduling systems.

Job description

The Veterans Health Administration seeks a Supervisory Medical Support Assistant at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor, MI.

This supervisory role directs administrative programs across clinical settings and oversees staff, scheduling, and patient services to ensure efficient care delivery. You will collaborate with facility programs and care teams to facilitate access through calls, secure messaging, chat, text, and videoconferencing, while maintaining