Supervisory Medical Support Assistant

Veterans Health Administration; Ann Arbor (MI); On-site; USD 67,000 - 88,000; Full time

Job summary

The Veterans Health Administration seeks a Supervisory Medical Support Assistant at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor, MI.

This supervisory role directs administrative programs across clinical settings and oversees staff, scheduling, and patient services to ensure efficient care delivery. You will collaborate with facility programs and care teams to facilitate access through calls, secure messaging, chat, text, and videoconferencing, while maintaining

Qualifications

• Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Certificate of Foreign Equivalency may be required for foreign education and must be submitted with transcript to receive credit.

Responsibilities

• Supervises subordinate staff and directs programs at medical centers and satellite clinics.
• Makes final decisions on hiring selections, time and leave, and clinic closures.
• Ensures patient services are met and coordinates with interprofessional teams to facilitate access to care.
• Maintains patient confidentiality per HIPAA and operates office automation and scheduling systems.

Job description

• Department: Department of Veterans Affairs

The incumbent serves as a Supervisory Medical Support Assistant within Clinic Operations & Access Management Service (CAMS) at the Lieutenant Colonel Charles S. Kettles VA Medical Center in Ann Arbor, MI.

Key Responsibilities

The Supervisory Medical Support Assistant will perform administrative support duties that may be performed in a Clinic-Based Outpatient Clinic (CBOC), Inpatient, or Outpatient Clinic. The Supervisory MSA at this level plans and directs programs at a medical center and/or satellite outpatient clinic and is delegated full supervisory responsibility.

The Supervisory MSA has full responsibility for supervising subordinate staff; resolving complex problems to ensure patient services are met; making final decisions on hiring selection; time and leave; managing clinic closures (blocking/cancellations); evaluating performance and taking disciplinary action when necessary.

Works collaboratively with facility programs, services, and interprofessional coordinated care team members to facilitate access to care through focused efforts on meeting the needs of Veterans via various available contact modalities, to include but not limited to telephone calls, secure messaging, chat, text messaging, and videoconferencing.

Demonstrates Courtesy and Professionalism: As frontline contact with patients and staff, the Supervisory MSA sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.

A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. Meets, Communicates, and Interacts. Demonstrates ability to meet, communicate, and interact withindividuals from varying backgrounds and with other health care team members in order to complete job assignments. Operates Computerized Programs.

Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems. Utilizes such programs and databases to make appointments in a clinical setting. Maintains patient confidentiality with information, per HIPAA requirements. Employee Education.

Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor. Work Schedule: Monday-Friday; 7:00 am-3:30 pm Compressed/Flexible: Not authorized Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 91467-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $67406 – $87624/yr.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.