Advanced Medical Support Assistant: Healthcare Access

US-Department-of-Veterans-Affair; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

The incumbent serves as a Medical Support Assistant (Advanced) in the Clinical Access Management Service for the LTC Charles S. Kettles VA Medical Center.

Applicants pending education or certification may be referred but not hired until requirements are met. One year of experience at the GS-5 level or equivalent is required, with advanced KSAs in interdisciplinary collaboration, prioritization, and patient access processes.

Qualifications

• Must provide detailed information of experience with job duties, dates, and hours worked.
• Proficiency in English is required for spoken and written communication.
• Minimum education: high school diploma or equivalent per VA requirements.

Responsibilities

• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule appointments and verify provider orders within scheduling guidelines.
• Collaborate with clinicians across disciplines to ensure timely patient care.
• Interpret medical terminology and support care coordination and patient flow.

Skills

Phone etiquette

Interpersonal communication

Organizational skills

Documentation accuracy

Education

High school diploma or equivalent

Job description

The incumbent serves as a Medical Support Assistant (Advanced) in the Clinical Access Management Service for the LTC Charles S. Kettles VA Medical Center.

Applicants pending education or certification may be referred but not hired until requirements are met. One year of experience at the GS-5 level or equivalent is required, with advanced KSAs in interdisciplinary collaboration, prioritization, and patient access processes.