Lead Medical Support Assistant – Clinic Administration

U.S. Department of Veterans Affairs; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Federal health benefits

Retirement pension

Job summary

The Alaska VA Medical Center seeks a Supervisory Medical Support Assistant to lead patient support staff in the Office of Community Care. This federal role manages administrative duties, staffing, and performance evaluations, ensuring quality patient services in a complex healthcare environment.

Expect to oversee scheduling, workflow optimization, and collaboration with clinical teams. The position offers a structured federal benefits package and standard government work hours.

Qualifications

• Citizenship and English language proficiency required.
• Education: high school diploma or equivalent as listed; verification documents may be requested.
• Specialized experience to GS-7 level or higher required; supervision of MSAs or clerical staff is needed.
• Resume must show hours per week for work experience credit.
• GS-8 requires more advanced experience; education cannot substitute for experience.

Responsibilities

• Plan, organize, administer, and direct how support services are delivered.
• Supervise Ward Administration/outpatient clinic clerical support.
• Assign work, evaluate staff, and make awards/advancements recommendations.
• Provide briefings, orientations, and staff development.
• Manage resources, budgets, and equipment needs; forecast requirements.

Skills

Leading staff

Team leadership

Customer service

Communication

Decision making

Education

High school diploma or equivalent

Job description

The Alaska VA Medical Center seeks a Supervisory Medical Support Assistant to lead patient support staff in the Office of Community Care. This federal role manages administrative duties, staffing, and performance evaluations, ensuring quality patient services in a complex healthcare environment.

Expect to oversee scheduling, workflow optimization, and collaboration with clinical teams. The position offers a structured federal benefits package and standard government work hours.