Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

The Alaska VA Medical Center is seeking two Supervisory Medical Support Assistant positions in the Office of Community Care. This vacancy requires US citizenship, English proficiency, and a high school diploma or equivalent.

Specialized experience at GS-7 level leading patient support staff is required; GS-8 cannot substitute education. The ideal candidate will demonstrate leadership, strong communication with internal and external customers, and experience in supervising staff, performing

Qualifications

• Must have strong leadership and supervision experience in a patient-support setting.
• Experience directing patient support staff and evaluating performance.
• Ability to collaborate with internal/external customers and maintain policies.

Skills

Leadership

Communication

Customer service

Briefings & Training

Budget awareness

Education

High school diploma or GED

College transcript (official)

Tools

Administrative systems

Job description

the Alaska VA Medical Center is looking to fill Two Supervisory Medical Support Assistant position in Office of Community Care. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. Qualifications: To qualify for this position, applicants must meet all requirements by the announcement closing date

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
  • If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision:

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)

Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Resume must include hours per week for work experience credit.

At the GS-8 grade level education cannot be used as a substitution for the above specialized experience.

Candidates must demonstrate the KSAs below:

• (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs

References:

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2021

The full performance level of this vacancy is GS 8.

Physical Requirements:

The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.