Lead Medical Support Assistant: Care Access Coordinator

US-Department-of-Veterans-Affair; Palo Alto (CA); On-site; USD 56,000 - 76,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Palo Alto seeks a Lead Medical Support Assistant (GS-7) to coordinate AMSA assignments and oversee workflow across an interdisciplinary team. The role includes workload assessments, training needs analysis, and staff guidance to ensure smooth patient access.

You will serve as a liaison among MSAs, clinicians, and patients, manage schedules, delegate tasks, and monitor performance to meet deadlines while maintaining quality patient care.

Qualifications

• High school diploma or GED or equivalent certification.
• United States Citizenship required.
• Proficiency in English, both spoken and written.
• No licensure needed for this role.

Responsibilities

• Coordinate AMSA assignments and manage interdisciplinary workflow.
• Conduct daily workload assessments and training needs analysis.
• Lead staff development and supervise MSAs to ensure coverage.
• Schedule appointments, delegate duties, and liaise with clinicians and patients.

Skills

Medical terminology

Clinical workflow

Interdisciplinary coordination

Staff development

Staff scheduling

Task delegation

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs in Palo Alto seeks a Lead Medical Support Assistant (GS-7) to coordinate AMSA assignments and oversee workflow across an interdisciplinary team. The role includes workload assessments, training needs analysis, and staff guidance to ensure smooth patient access.

You will serve as a liaison among MSAs, clinicians, and patients, manage schedules, delegate tasks, and monitor performance to meet deadlines while maintaining quality patient care.