Clinical Admin & Scheduling Assistant

Loyal Source Government Services; San Francisco (CA); On-site; USD 3,875,000 - 4,408,000; Full time

Job summary

Loyal Source Government Services is seeking full-time Medical Support Assistants to provide administrative support at the San Francisco VA Medical Center in San Francisco, CA. The role involves receptionist duties and delivering high-quality, compassionate care to veterans and their families.

Responsibilities include coordinating care with the scheduling team, handling patient communications, and ensuring proper documentation in CPRS and VistA.

Qualifications

• High School education or GED equivalent.
• Type at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• One year of specialized experience in clinical settings (doctor’s office, clinic, hospital).
• Scheduling medical appointments in a clinical setting.
• Experience utilizing electronic health record systems.
• Experience screening and directing telephone calls appropriately.

Responsibilities

• Works with Scheduler Team Lead to ensure schedulers are competent and represent VA well.
• Ensures patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers.
• Communicates with VA medical providers about VA Community Care rules and processes.
• Notifies Lead MSA/supervisor if automated systems fail.
• Validates and updates patient demographic information.
• Processes health/administrative information into CPRS and VistA.
• Processes community care consults via HS RM/PPMS and other systems.

Skills

Typing 50 WPM

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Loyal Source Government Services is seeking full-time Medical Support Assistants to provide administrative support at the San Francisco VA Medical Center in San Francisco, CA. The role involves receptionist duties and delivering high-quality, compassionate care to veterans and their families.

Responsibilities include coordinating care with the scheduling team, handling patient communications, and ensuring proper documentation in CPRS and VistA.