Medical Support Assistant — Scheduling & Patient Care

Loyal Source; San Francisco (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Loyal Source Government Services is seeking a full-time Medical Support Assistant to support the San Francisco VA Medical Center in San Francisco, CA. The role emphasizes courteous receptionist duties, high-quality patient interactions, and accurate data handling within CPRS and VistA.

Responsibilities include coordinating with Scheduler Team Lead, ensuring timely patient communications, updating demographics, and utilizing MS Office tools daily.

Qualifications

• High School education or GED equivalent.
• Type at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• One year of specialized clinical experience including scheduling, EHR usage, and screening/directing calls.

Responsibilities

• Works with Scheduler Team Lead to ensure schedulers are competent and proactive.
• Ensures patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers as needed.
• Communicates with VA providers on rules for VA Community Care.
• Notifies Lead MSA/supervisor when automated systems are not performing.
• Validates and updates patient demographic information.
• Integrates health/administrative data into CPRS and VistA.
• Processes community care consults via HS RM and PPMS systems.
• Screens/receives phone calls courteously and timely.
• Responds to inquiries regarding delivery of services.
• Daily use of MS Office (Excel, Word, Outlook, Teams).
• Performs appointment scheduling and follow-up contacts.
• Provides quality customer service for patients, families, VA staff, contractors, and clinicians.

Skills

Typing 50 WPM

Basic medical terminology

Customer service experience

Education

High School diploma or GED

Tools

Electronic health record systems

Job description

Loyal Source Government Services is seeking a full-time Medical Support Assistant to support the San Francisco VA Medical Center in San Francisco, CA. The role emphasizes courteous receptionist duties, high-quality patient interactions, and accurate data handling within CPRS and VistA.

Responsibilities include coordinating with Scheduler Team Lead, ensuring timely patient communications, updating demographics, and utilizing MS Office tools daily.