Lead Medical Support Assistant

Veterans Health Administration

Wilkes-Barre (Luzerne County)

On-site

USD 50,000 - 66,000

Full time

7 days ago

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Benefits offered by this job

Paid Time Off

Job summary

Veterans Health Administration in Wilkes-Barre is seeking a Lead Medical Support Assistant to oversee clinic workflows and support across inter-professional teams. The Lead MSA answers questions, assigns duties, and ensures efficient operations for both inpatient and outpatient care.

The role emphasizes scheduling accuracy, staff training, and coordination with patients and teams to resolve day-to-day issues. Telework is not available; the position follows standard federal work hours.

Qualifications

Education recognized by the U.S. Department of Education for Federal employment.

Responsibilities

Answer questions for lower graded staff relating to healthcare services in inpatient or outpatient settings.
Monitor and assign work, provide input on performance, resolve daily workplace issues, maintain efficient workflow.
Schedule, cancel, and reschedule appointments; verify demographics and insurance; coordinate transfers when needed.
Liaise among Advanced MSA staff, MSA staff, patients and interdisciplinary staff; train new clinic personnel.

Job description

Department: Department of Veterans Affairs

This position serves as Lead Advanced Medical Support Assistant (Lead MSA) and provides support to the Health Administration Service line. Lead MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Lead Medical Support Assistant (MSA) is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and creates a positive work environment.

Duties include but are not limited to: Preferred experience as a Medical Support Assistant in the VA Daily workload assessments, assigning work, and assuring proper staffing coverage; Evaluating training records and determining training needs of MSAs to provide support across interdisciplinary settings; Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources; Ensures accurate and timely scheduling of appointments; Acting as a liaison among Advanced MSA staff, MSA staff, patients and other interdisciplinary staff to resolve day to day conflicts; Provides comprehensive, detailed, on the job training to all new clinic personnel in the clinic unit area; Monitors and typically schedules, cancels, and re-schedules patients' appointments and/or consults, enters no-show information, monitors the electronic wait list, prepares for clinic visits, monitors both inpatient and outpatient appointments for areas of responsibility, ensures that encounter forms are completed in order to obtain appropriate workload credit, verifies and updates demographics and insurance information, processes all emergency and non-emergency transfers to other VA facilities or to private hospitals (where applicable), and performs/facilitates basic eligibility.

Work Schedule: Monday through Friday, 8:00am to 4:30pm Telework: Not available Virtual: This is not a virtual position.

Position Title/Functional Statement #:Lead Medical Support Assistant/PD000000 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.