Advanced Medical Support Assistant

Veterans Health Administration

Monroeville (Allegheny County)

On-site

USD 49,000 - 64,000

Full time

9 days ago

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Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal retirement/pension and 401K

Job summary

The Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant to support primary care operations. You will schedule and manage patient appointments, answer clinic phones, and check Veterans in and out for visits, guiding them to the correct staff and resources.

Ideal candidates have experience in medical or administrative support, proficiency with EMR scheduling, strong communication skills, and a comprehensive understanding of privacy (HIPAA) and VA

Qualifications

Experience in medical or administrative support in healthcare.
Proficiency with EMR systems for scheduling, documentation, and care coordination.
Knowledge of clinical terminology, referral processes, and confidentiality regulations (e.g., HIPAA).
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Experience with patient flow, appointment coordination, and interdisciplinary team collaboration.
Skills in de-escalation, triage, and handling sensitive or complex situations.
Experience working with veterans or individuals with complex psychosocial needs preferred.
Familiarity with VA policies and procedures is a plus.
Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.

Responsibilities

Schedule and manage patient appointments across clinics.
Answer clinic phones and route messages to appropriate staff.
Check in/out Veterans for appointments.
Direct Veterans and visitors to the appropriate staff.
Enter no-show information and manage scheduling programs.

Skills

EMR scheduling

Patient communication

Clinical terminology

HIPAA privacy

Multi-tasking

Phone screening

Veteran care experience

De-escalation

VA policies familiarity

Team collaboration

Tools

VISTA scheduling

Job description

Department: Department of Veterans Affairs

The Pittsburgh VA Medical Center-Monroeville VA Clinic is recruiting for an Advanced Medical Support Assistant position in Primary Care. The AMSA is responsible for scheduling and managing patient appointments, answering clinic phones, checking Veterans in and out for appointments, and directing all Veterans and visitors to the building.

Key Responsibilities

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and /or care in the community resources.

Experience in medical or administrative support within a healthcare setting

Proficiency with electronic medical records (EMR) systems for scheduling, documentation, and care coordination

Strong communication skills with the ability to engage compassionately with patients and families

Knowledge of clinical terminology, referral processes, and confidentiality regulations (e.g., HIPAA)

Ability to manage multiple priorities in a fast-paced, high-volume environment

Experience with patient flow, appointment coordination, and interdisciplinary team collaboration

Skills in de-escalation, triage, and handling sensitive or complex situations

Experience working with veterans or individuals with complex psychosocial needs preferred

Familiarity with VA policies and procedures is a plus

Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit

Manage scheduling menus in VISTA to schedule appointments in GUI, ISS and other specialized scheduling programs Entering no-show information Work Schedule: 7:30am-4:00pm, Monday to Friday Work Schedule: 8:00am - 4:30pm, Monday to Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49074 – $63796/yr.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.