Lead Medical Support Assistant

Veterans Health Administration

Danville (IL)

On-site

USD 53,000 - 69,000

Full time

6 days ago

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Job summary

Veterans Health Administration in Danville, IL, is seeking a Lead Medical Support Assistant to oversee Community Care operations across clinic-based, inpatient, call center, and outpatient settings. The role involves coordinating schedules, ensuring confidentiality, and working with clinicians and case managers while acting with limited supervision.

The position is non-telework, requires a full-time commitment, and operates from 7:30 am to 4:00 pm, Monday through Friday.

Qualifications

Confidentiality must be maintained in handling information.
Communicates with physicians, case managers, and allied health staff.
Works independently with minimal supervision.

Responsibilities

Plan and organize work to meet local and VA-wide deadlines and complete analysis requirements and special assignments.
Report backlogs and difficulties in meeting deadlines or securing information.
Refer non-routine or high-technical problems to the supervisor.

Skills

Interpersonal skills

Confidentiality

Decision making

Job description

Department: Department of Veterans Affairs

This position is above full performance level and is the Lead of the position. The incumbent serves as a Lead Medical Support Assistant in Community Care. Duties may be performed in Clinic Based Outpatient Clinic, Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.

Key Responsibilities

Total Rewards of a Allied Health Professional Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to the supervisor. Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.

Responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information. Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. All other duties as assigned.

Work Schedule: 7:30 am to 4:00 pm, Monday to Friday. Compressed/Flexible: Not authorized. Telework: Not authorized. Virtual: This is not a virtual position. Functional Statement #: 00795F

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52727 - $68547/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.