LEAD MEDICAL SUPPORT ASSISTANT

Veterans Health Administration

West Palm Beach (FL)

On-site

USD 59,000 - 77,000

Full time

2 days ago

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Job summary

The West Palm Beach VA Medical Center, part of the Veterans Health Administration, seeks a Lead Medical Support Assistant to manage scheduling, patient flow, and clinic coverage in ambulatory care. The role supports multiple clinics and inpatient wards, ensuring efficient use of resources and adherence to privacy and regulatory standards.

Ideal candidates will have expert knowledge of MSA duties, experience with VISTA/CPRS/Excel/Word, and the ability to coordinate coverage, monitor priorities,

Qualifications

Transcript required if you base qualifications on education.
Foreign education requires a Certificate of Foreign Equivalency with transcript.
Education recognized by the U.S. Department of Education may be used.

Responsibilities

Monitors work progress and adjusts priorities daily.
Schedules and coordinates patient appointments across clinics.
Provides coverage for MSAs when needed.
Reports performance, progress, and training needs to supervisor.

Skills

Scheduling

Order entry

Medical records navigation

Tools

VISTA

CPRS

Excel

Word

Job description

Department: Department of Veterans Affairs

This position is located under the Health Administration Service at the West Palm Beach Veterans Affairs Medical Center. The Lead Medical Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System.

Key Responsibilities

The Lead MSA GS-0679-07 position is located in the Ambulatory Care Section in the Health Administration Service at the West Palm Beach, Florida VA Medical Center. The duties and responsibilities are carried out throughout the various Primary Care, Specialty Clinics, and Inpatient Wards throughout the entire medical center.

Assignments at this level include, but are not limited to: Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Approves leave for a few hours or for emergencies. Reports to supervisor on performance, progress, and training needs of employees.

Expert knowledge of basic Medical Support Assistance responsibilities to include scheduling in VISTA, ISS, CPRS, Excel, Word and order entry, navigation of the computerized medical records, the admission and discharge process, the forms necessary to initiate any service, test procedure and patient privacy issues. Coordinates coverage for assigned clinic and provides coverage for MSAs when necessary.

Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled. Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 40315F Relocation/Recruitment Incentives: Not Authorize

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $58861 – $76521/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.