Medical Support Assistant - Advanced

Veterans Health Administration

Clayton (NC)

On-site

USD 54,000 - 70,000

Full time

3 days ago

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Job summary

Veterans Health Administration in Clayton, NC seeks an Advanced Medical Support Assistant to coordinate and schedule Veteran medical appointments, greet patients, and manage communications. You will collaborate with a multidisciplinary team to ensure access to care across inpatient and outpatient settings.

The role may involve rotation among clinics and adherence to national, VISN, and local scheduling guidance.

Qualifications

Proof of high school completion or higher required.
If using post-high school education to substitute for experience, submit a college transcript (official or unofficial).
Education verification may be required before a firm job offer.

Responsibilities

Coordinate and schedule Veteran medical appointments.
Greet patients and manage phone and mail communications.
Collaborate with a multidisciplinary team to coordinate access to care.
May rotate to different scheduling areas as needed.

Education

High school diploma or equivalent

Job description

Department: Department of Veterans Affairs

The Advanced MSA, provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant independently executes a range of duties essential to the delivery of healthcare services in both inpatient and outpatient settings.

Primary duties of the Advanced Medical Support Assistant may include but are not limited to: Coordination and scheduling of Veteran medical appointments, greeting patients, and managing phone and mail communications. Collaborates closely with a multidisciplinary team to coordinate the Veterans' access to their health care services.

The Advanced Medical Support assistant may be required to serve on more than one Primary Care PACT team or in more than one specialty service line or rotate into any scheduling area as needed. Active participation in team huddles, staff meetings, and daily communication efforts to address the care needs of each Veteran. Scheduling activities must comply with established national, VISN, and local guidance.

Communicate with non-VA medical facilities to ensure effective coordination of care, including during transitions from inpatient discharge to outpatient services and in obtaining necessary medical documentation from Community providers. Work Schedule: Monday - Friday, 8:00am -4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.

Requirements & Education

Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54144 – $70387/yr.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.