Advanced Medical Support Assistant

Veterans Health Administration

Allentown (Lehigh County)

On-site

USD 54,000 - 70,000

Full time

4 days ago

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Job summary

The Veterans Health Administration in Allentown, PA is seeking a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model. Responsibilities include answering phones, scheduling appointments, processing referrals, coordinating with the care team, and entering data into the electronic record to ensure timely access to care.

This federal position offers a competitive pay range and standard benefits; applications close on

Qualifications

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Responsibilities

Answering phones, communicating and relaying messages to Veterans and staff.
Ensuring accurate and timely scheduling of appointments and/or referrals.
Interpreting and verifying provider orders per VHA scheduling guidelines.
Processing patient and vendor issues through CRM; tracking appointment status and data.
Coordinating with care teams and maintaining updated community medical services database.

Job description

Department: Department of Veterans Affairs

Selectees from this announcement could be considered for any of the areas throughout the VISN where Medical Support Assistants are utilized. This announcement will be used to fill ANY open Medical Support Assistant vacancies for up to 90 days after closing. Applicants will be referred as vacancies become available.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across the Community Care interdisciplinary team model.

Some of the major duties of this position include, and are not limited to: Answering phones, communicating and relaying messages and information to Veterans, to appropriate staff inside or outside of the VA. Ensuring accurate and timely scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines to include changes in policies and procedures.

Processes patient and vendor issues through Customer Relationship Manager (CRM) and coordinates with appropriate entities. Monitoring appointment requests from multiple electronic sources; tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking, making follow-up (post-care) calls on a daily basis, completing electronic forms for authorization of community medical care by the VA.

Researching and maintaining an updated data base of community medical services to assist Veterans with locating medical care in the community. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Recommends process improvements to existing Care in the Community procedures based on current administrative guidelines. Coordinates with the patient care team schedule and closely monitors to effectively support the needs of Veterans, and makes adjustments as necessary. Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

Processes incoming patient secure messaging through MyHealthyVet, and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Enters appropriate information into the electronic record; monitors consults, pre-appointment information and/or requirements to assure appointment readiness for patient visit/procedure; ensuring transfer of medical records from and to the VAMC and other facilities, ensuring health care delivery.

Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and determines whether the patient requires an immediate appointment; informs team members about shared patients. Work Schedule: Monday through Friday 8am-4:30pm Telework: Not Available. Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53512 – $69565/yr.

What is the application deadline?

Applications close on 2026-10-07.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.