Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Iowa City (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Lead Medical Support Assistant at the Iowa City VA Health Care System, within the Specialty Care Service, provides essential medical administrative support in outpatient clinics. The position requires coordinating daily tasks, directing workload, and ensuring efficient clinic operations as part of a collaborative care team.

The role emphasizes staffing coverage, training needs assessment, and supporting complex clinical flow processes to improve access to care across clinics, specialties,

Qualifications

• Lead MSA responsibilities include daily workload assessments, assigning work, and ensuring proper staffing coverage.
• Lead MSA evaluates training records and determines training needs of MSAs to support across interdisciplinary settings.
• Lead assists with complex procedures including clinical flow processes for access to care across multiple clinics, specialties, and community resources.

Job description

The Lead Medical Support Assistant will support the Specialty Care Service with the Iowa City VA Health Care System. The Lead Medical Support Assistant must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities with staff and patients. The incumbent provides medical administrative support to one or more outpatient clinics and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinic.

Duties

NOTE: The 2-page Resume requirement does not apply to this position.

The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. The Lead MSA evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include but are not limited to: