Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Iowa City (IA); On-site; USD 52,000 - 64,000; Full time

Job summary

US VA Health Care System, Iowa City, IA, is seeking a Lead Medical Support Assistant to support the Specialty Care Service. The role emphasizes planning, organizing, and executing a broad range of administrative tasks with both staff and patients.

You will provide medical administrative support to one or more outpatient clinics and be a key member of the clinic team for daily operations. The candidate should demonstrate capability in coordinating with interdisciplinary teams, managing workflow,

Qualifications

• Citizenship in the United States is required.
• Proficient in spoken and written English.
• High school diploma or GED or equivalent verification.
• Experience with medical terminology and clinic workflows is implied.

Responsibilities

• Plan, organize, and execute a wide range of administrative duties with staff and patients.
• Provide medical administrative support to one or more outpatient clinics.
• Serve as an integral member of the clinic team to carry out day-to-day operations.
• Coordinate with interdisciplinary care teams to support access to care.

Skills

Medical terminology

Interdisciplinary coordination

Patient systems

Work organization

Staff development

Staffing management

Education

High school diploma or GED

Job description

Lead Medical Support Assistant

will support the Specialty Care Service with the Iowa City VA Health Care System. The Lead Medical Support Assistant must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities with staff and patients. The incumbent provides medical administrative support to one or more outpatient clinics and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinic.

Basic Requirements

• a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens
• b. Experience. None.
• c. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• d. Licensure/Certification/Registration. None.
• f. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• g. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• h. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Lead Medical Support Assistant, GS-07 (1) Experience. One year of creditable experience equivalent to the next lower grade.

(2) Knowledge, Skills, and Abilities (KSAs).

• (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.