Medical Support Assistant (Advanced)

Veterans Health Administration; Lawrenceburg (IN); On-site; USD 47,000 - 61,000; Full time

Job summary

The Veterans Health Administration at the Cincinnati VA Medical Center seeks an Advanced Medical Support Assistant to provide specialized administrative patient support enabling clinicians to deliver high-quality care.

You will coordinate care across clinics, manage appointments, handle secure messages, and maintain electronic health records, ensuring smooth transitions from inpatient to outpatient settings and timely follow-ups for patients.

Qualifications

• Note: Education verification requirements per federal standards.
• Experience providing administrative support in clinical settings is expected.
• Ability to navigate patient information systems and coordinate care.

Responsibilities

• Provides specialized administrative patient support within an interdisciplinary care model.
• Uses clinical flow tools and patient systems to support access to care across clinics.
• Reviews clinic appointment availability and helps adjust utilization to meet needs.
• Communicates with patients, care teams, VA facilities, and external providers; assists with transitions.
• Manages follow-up care tasks including consults, tests, and appointment requests.
• Processes secure messages in MyHealtheVet and supports planning and follow-up care.
• Verifies patient information and supports shared-care coordination across VA facilities.

Skills

Advanced administrative judgment

Interdisciplinary coordination

Patient communication

EHR navigation

Clinic scheduling

Education

Education verified by DOE

Tools

MyHealtheVet

EHR systems

Job description

• Department: Department of Veterans Affairs

This position is located at the Cincinnati VA Medical Center. The Advanced Medical Support Assistant (A/MSA) provides specialized and essential technical support that enables physicians, physician assistants, nurses, nursing assistants, and other clinical staff to deliver high-quality patient care.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Duties for the Medical Support Assistant (Advanced) include but are not limited to:

• Provides specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model, applying advanced administrative judgment to complex clinical flow processes.
• Utilizes a wide range of clinical flow tools and patient systems to support access to care across multiple clinics, specialties, and community care resources.
• Reviews clinic appointment availability to ensure schedules are closely monitored, adjusting clinic utilization as necessary to meet patient and clinic needs.
• Communicates effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities; assists with coordination during inpatient-to-outpatient transitions and prepares correspondence such as normal lab result notifications.
• Manages systems for follow-up care including consults, tests, appointment requests, and other required patient actions to maintain continuity of care.
• Processes incoming secure messages through MyHealtheVet, coordinates responses with the care team, and participates in team huddles and meetings to support planning, problem solving, and follow-up patient care.
• Identifies incomplete encounters, communicates findings to providers, reinforces plans of care, and enters required information into electronic health records.
• Monitors and verifies pre-appointment requirements, validates patient information within patient systems, resolves accuracy issues, and determines whether immediate appointments are required; informs team members regarding shared-care patients across VA facilities or community care.

Work Schedule: Monday - Friday, 8:00am - 4:30pm. Other work schedules may be available depending on the needs of the agency. Telework: Not Available Functional Statement #: Multiple

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47298 – $61487/yr.

What is the application deadline?

Applications close on 2026-12-31.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government