Lead Medical Front Desk

painpointhealth; Sterling Heights (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Holidays

Employee discounts

DailyPay

Job summary

Spinal Recovery Center is seeking an experienced Lead Medical Front Desk to supervise daily front office operations and guide a high-performing administrative team in Warren, MI. You will drive efficient scheduling, accurate billing, and a positive patient experience in a fast-paced clinical setting.

The ideal candidate has 3–5 years of medical front desk experience, strong knowledge of insurance verification, and proficiency with EMR/practice management systems.

Qualifications

• Minimum 3–5 years of medical front desk experience.
• Strong knowledge of insurance verification, eligibility, copays, deductibles, and patient billing.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Skills

Medical front desk experience

Insurance verification

EMR experience

Leadership

Communication

Organizational skills

Education

High School Diploma or GED

Associate/Bachelor's in Healthcare Admin

Tools

EMR software

Practice management software

Job description

Lead Medical Front Desk

Full-Time | $19-$20/hour

Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1:00 PM

Location: Warren, MI 48092

Join Spinal Recovery Center

Spinal Recovery Center helps patients get their lives back through advanced, non-surgical spinal and joint care. Our team combines innovative technology with compassionate, personalized treatment to help patients achieve lasting results.

Why Join Us?

• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic performance
• Help improve scheduling, collections, and front office workflows
• Join a patient-centered organization focused on quality care

Position Summary

We’re seeking an experienced Lead Medical Front Desk to oversee daily front office operations and lead a high-performing administrative team. This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.

Key Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Qualifications (Required)

• High School Diploma or GED.
• At least 3-5 years of medical front desk experience.
• Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

Preferred

• Associate’s or Bachelor’s degree in Healthcare Administration, Office Management, or a related field.
• At least 1 year of supervisory or management experience.
• Ambulatory Surgery Center (ASC) scheduling experience.
• Experience overseeing front office operations across multiple locations.

Benefits

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) & Sick Time
• Company-Paid Holidays
• Employee Assistance Program
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Bonusly Employee Recognition
• DailyPay On-Demand Pay Access

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.