Lead Front Office Coordinator

Surgery Partners, Inc; Plantation (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

PTO

401(k) retirement plan

Job summary

Surgery Partners, Inc. is hiring a bilingual Lead Office Coordinator (English and Spanish) for our brand-new Ambulatory Surgery Center in Plantation, FL. This full-time role oversees the front desk, coordinates scheduling, and ensures smooth patient flow in a no weekends/no nights environment.

The ideal candidate has a High School diploma, healthcare experience, insurance familiarity, and strong communication in both English and Spanish. Join our ASC team and help deliver efficient patient care.

Qualifications

• High School diploma required.
• Minimum of one year of related experience in a healthcare setting.
• Experience with insurance processes and medical scheduling.
• Surgical Scheduling or Ambulatory Surgery Center office experience preferred.
• Bilingual in English and Spanish.

Responsibilities

• Oversee and work with the front office staff to ensure timely deliverables.
• Coordinate scheduling efforts, medical clearances and transportation when needed.
• Complete all paperwork for each procedure on the physician's schedule.
• Precertify procedures requiring pre-certification.
• Manage front desk operations and assist office team as needed.
• Maintain medical records in EMR software (HST) and related documentation.

Skills

Team Player

Self-starter

Data entry

Customer relations

Communication

Education

High School diploma

Tools

Scheduling software

Microsoft Office

EMR software

Job description

• Bilingual (Spanish)

Opportunity to work in a brand-new Ambulatory Surgery Center! No weekends, no call, no holidays, no nights!

Job Title

Bilingual Lead Office Coordinator (English and Spanish)

Location

Plantation, Fl.

Status

Full-Time, Monday to Friday (No Weekends, No On-Call), Hours may vary

Reports To

ASC Administrator

GENERAL SUMMARY OF DUTIES

The Lead Front Office Coordinator will be an integral part of our Front Desk Team and will be valued as a key member of our organization. Oversee front office, coordinate patient services and scheduling. Cross-trained to be able to manage the front desk and assist the office team when needed. Responsible for assisting with all functions associated with front office. Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify problems and solve them in a timely manner. Works under the direct supervision of the center Administrator.

Essential Functions

• Oversee and work side by side with the front office staff ensuring timely completion of deliverables are met.
• Communication with the Surgeon’s Clinical Coordinator regarding scheduling efforts, booking requests, medical clearances and transportation when needed.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Precertify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population.
• Review scheduled surgery times and patient confirmations
• Oversee the flow of patient charts from inception to completion
• Daily Op Notes submission
• Pathology reports
• Clinical staff signoff
• Medical Record upload to EMR Software (HST)
• Subpoena request
• Accounts receivable (post payment and collections)-End of Day packets
• Oversee and provide support for the Unbilled Report
• Oversee/order office supplies.
• Interview, hire, and train office staff.
• Assist Administrator with:
• Credentialing of MD’s and clinical staff
• End of month reports
• Monthly, Quarterly and Yearly reports for Accrediting bodies
• Day to Day necessary tasks
• Provide back-up support for the Front Office as needed.
• Other duties as needed.

Education/Experience

• High School
• Minimum of one year of related experience in a healthcare organization and/or medical supervisory experience.
• Experience with insurance
• Surgical Scheduling or Ambulatory Surgery Center office experience preferred
• Must be bilingual in English and Spanish

Knowledge

• Knowledge of clinic policies and procedures a plus
• Knowledge of managed care contracts and utilization (preferred)
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and familiar with scheduling software.

Skills

• Team Player, Self-starter, motivated individual
• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a medical office as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office.
• Bilingual (Spanish)

Abilities

• Ability to work effectively with medical staff and external agencies.
• Ability to identify, analyze and solve problems.
• Ability to deal courteously and professionally with internal and external customers.
• Ability to provide excellent customer service.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in newly built, state-of-the-art facility.
• Work-life balance with no weekends, nights, or on-call requirements.
• Professional development and growth opportunities.
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more

About Us

Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 200 locations in 33 states. We provide exceptional integrated healthcare experiences between our providers and patients.

This center is a newly constructed, state-of-the-art ASC specializing in outpatient orthopedic and spine surgery. This 9000 square foot facility has 2 Large Operating rooms and a Procedure room. Our mission is to provide the highest quality surgical care with a patient-centered focus in a safe and efficient environment. Join our dynamic team as we build a best-in-class center for surgical excellence.