Lead Medical Front Desk

PainPoint Health; Sterling Heights (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

401(k) Retirement Plan

PTO & Sick Time

Company-Paid Holidays

Employee Assistance Program

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Bonusly Employee Recognition

DailyPay On-Demand Pay Access

Job summary

Spinal Recovery Center is seeking a Lead Medical Front Desk to oversee daily front office operations, scheduling, collections, and patient experience. You will lead a high-performing administrative team and collaborate with billing and clinical staff to maintain efficient workflows.

This role requires healthcare front desk experience and strong leadership. Join a patient-centered clinic focused on quality care; the position is full-time with standard clinic hours and performance-driven

Qualifications

• High school diploma or GED required, healthcare experience preferred.
• 3–5 years medical front desk experience with insurance verification.
• Experience with EMR and practice management systems.

Responsibilities

• Oversee daily front office operations including check-in/check-out and scheduling.
• Supervise, train, and evaluate front desk staff.
• Ensure accurate verification of insurance, eligibility, copays, and deductibles.
• Manage staffing schedules, PTO, and cross-coverage.
• Monitor KPIs and prepare performance reports for leadership.

Skills

Insurance verification

EMR systems

Leadership

Scheduling

Education

High School Diploma or GED

Associate's or Bachelor's in Healthcare Administration / Office Management

Tools

EMR systems

Practice management systems

Job description

Lead Medical Front Desk

Full-Time | $19-$20/hour

Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1:00 PM

Location: Warren, MI 48092

Join Spinal Recovery Center

Spinal Recovery Center helps patients get their lives back through advanced, non-surgical spinal and joint care. Our team combines innovative technology with compassionate, personalized treatment to help patients achieve lasting results.

Why Join Us?

• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic performance
• Help improve scheduling, collections, and front office workflows
• Join a patient-centered organization focused on quality care

Position Summary

We're seeking an experienced Lead Medical Front Desk to oversee daily front office operations and lead a high-performing administrative team. This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.

Key Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Qualifications Required

• High School Diploma or GED.
• At least 3-5 years of medical front desk experience.
• Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field.
• At least 1 year of supervisory or management experience.
• Ambulatory Surgery Center (ASC) scheduling experience.
• Experience overseeing front office operations across multiple locations.

Benefits

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) & Sick Time
• Company-Paid Holidays
• Employee Assistance Program
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Bonusly Employee Recognition
• DailyPay On-Demand Pay Access

Join Our Team

If you're an experienced Lead Medical Receptionist ready to lead a healthcare administrative team, improve clinic operations, and make a meaningful difference in the patient experience, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.