Front Office Supervisor

California Pain; La Mesa (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and benefits

Growth opportunities

Collaborative environment

Job summary

Encompass Procedure Center in La Mesa, CA is seeking a highly organized Front Office Supervisor to oversee the ASC front office operations. You will supervise staff, manage patient scheduling, verify insurance, and ensure HIPAA compliant records while delivering compassionate service to patients, providers, and visitors.

The role requires 3–5 years of administrative healthcare experience, high school diploma or equivalent, proficiency with EHR and scheduling software, and a track record of

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 3–5 years in an administrative/front office role, healthcare setting preferred.
• Experience supervising a team and coordinating patient flow in a clinical environment.

Responsibilities

• Supervise Front Office Team: lead, train, and manage staff to maintain high standards of service and efficiency.
• Oversee patient scheduling and check-in processes per center availability and patient needs.
• Supervise insurance verification to ensure information is accurate and claims are processed promptly.
• Serve as the main point of contact for patients and visitors with professional, compassionate communication.
• Monitor patient flow and coordinate with clinical staff to minimize delays.

Skills

Patient scheduling

Insurance verification

Leadership

Customer service

Communication

EHR systems

Education

High school diploma or equivalent

Associate's degree in Healthcare Administration or related field

Tools

Microsoft Office Suite

Scheduling software

Electronic Health Records (EHR)

Job description

Job Title:Front Office Supervisor - Ambulatory Surgery Center (ASC)

Location:La Mesa ENCOMPASS PROCEDURE CENTER

Job Type:Full-Time

Position Overview:

We are seeking a highly organized and customer-focusedFront Office Supervisorto oversee the daily operations of the front office at our Ambulatory Surgery Center (ASC). The ideal candidate will have experience in a healthcare or clinical setting, a strong understanding of patient scheduling, insurance verification, and excellent communication skills. The Front Office Supervisor will ensure smooth administrative operations while leading and mentoring a team of front office staff to provide excellent service to patients, providers, and visitors.

Key Responsibilities:

• Supervise Front Office Team:Lead, train, and manage front office staff, ensuring high standards of customer service, operational efficiency, and professionalism.
• Patient Scheduling & Coordination:Oversee patient scheduling and check-in processes, ensuring appointments are scheduled in accordance with the center’s availability and patient needs.
• Insurance Verification:Supervise insurance verification processes to ensure that patients’ insurance information is accurate, and claims are processed promptly.
• Customer Service:Serve as the point of contact for patients, families, and visitors, addressing inquiries, concerns, and providing necessary information in a compassionate and professional manner.
• Patient Flow Management:Monitor patient flow, ensuring timely check-ins, check-outs, and preparation for surgery, working closely with clinical staff to ensure optimal patient care and minimize delays.
• Compliance & Documentation:Ensure the front office follows all regulatory requirements and maintains accurate patient records in accordance with HIPAA and other legal guidelines.
• Reporting & Documentation:Assist with daily reporting, maintain accurate logs, and provide feedback to upper management on office operations and team performance.
• Conflict Resolution:Address any patient or staff issues or complaints in a professional manner, escalating when necessary to management.
• Continuous Improvement:Implement and improve administrative workflows and processes to enhance the overall patient experience and operational efficiency.

Qualifications:

• Education:High school diploma or equivalent required; Associate’s degree or higher in Healthcare Administration or related field preferred.
• Experience:Minimum of 3-5 years of experience in an administrative or front office role, preferably in a healthcare setting such as an ASC, medical office, or hospital.
• Leadership Skills:Previous experience in a supervisory or leadership role, with the ability to mentor and manage a team.
• Knowledge of Healthcare Operations:Familiarity with patient scheduling, insurance verification, and healthcare billing procedures.
• Communication Skills:Strong verbal and written communication skills, with a focus on providing excellent customer service.
• Technology Proficiency:Proficient in Microsoft Office Suite and experience with Electronic Health Record (EHR) systems and scheduling software.
• Problem-Solving:Strong analytical skills with the ability to address challenges efficiently and effectively.
• Attention to Detail:Excellent organizational skills with a keen eye for detail and accuracy.

Working Conditions:

• Full-time position
• Standard working hours with occasional overtime required based on center’s needs
• Fast-paced, team-oriented environment
• Interaction with patients, families, and medical staff on a daily basis

Why Join Us?

• Competitive salary and benefits package
• Opportunity for professional growth and development within a leading Ambulatory Surgery Center
• A supportive, collaborative work environment focused on patient-centered care

We are an equal opportunity employer and welcome candidates from diverse backgrounds.