Medical Front Desk Receptionist

US Foot & Ankle Specialists; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)?

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists seeks a Medical Front Desk Receptionist to provide essential administrative support in a fast-paced orthopedic practice. You will greet patients, schedule appointments, handle data entry, manage EHR records, collect payments, and educate patients on services and billing.

Strong customer service, HIPAA compliance, and multitasking are required. The role requires a High School Diploma and 2+ years in medical office support; proficiency with Microsoft Office and basic

Qualifications

• High school diploma or GED required.
• 2+ years of medical office/administrative experience preferred.
• Familiarity with medical terminology and CPT/ICD coding is a plus.
• Proficient in Microsoft Office and data entry; HIPAA compliance essential.

Responsibilities

• Greet patients and answer questions upon arrival.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Process payments, copays, and OTC item sales.
• Maintain and update patient records in the EHR system.
• Verify insurance eligibility and referrals for next-day appointments.
• Prepare daily reports and assist with billing claims.

Skills

High School Diploma

2+ years administrative support

HIPAA compliance

Customer service

Medical terminology

Data entry

CPT/ICD coding knowledge

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EHR systems

Data entry software

Job description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as neede d
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Required Skills and Experience:

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Knowledge ofhealth insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public
• Strong communication , multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) P lan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.