Lead Medical Assistant — New Clinic Launch (Mon-Fri)

Vera Whole Health, Inc.; Indianapolis (IN); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid Holidays

Career growth opportunities

Monday-Friday work schedule

Job summary

Mosaic Health is opening a brand-new clinic in Indianapolis, IN, and seeks a Certified Medical Assistant Lead to help build a high-performing care team from day one. You will mentor staff, optimize workflows, and ensure exceptional patient experiences in a busy primary care setting.

As MA Lead, you’ll coordinate daily assignments, support EHR workflows, train new team members, and resolve operational issues while continuing hands-on patient care.

Qualifications

• Current Medical Assistant Certification (Required).
• High School Diploma or GED.
• Current BLS/CPR Certification (or ability to obtain upon hire).
• Minimum 3-5 years of Medical Assistant experience.
• Previous experience mentoring, training, or leading team members.
• Strong knowledge of clinical workflows, EMR/EHR.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Room patients and obtain/document vital signs.
• Review and update patient medical histories and medications.
• Prepare patients for exams, procedures, and treatments.
• Assist providers with exams, procedures, specimen collection, and point-of-care testing.
• Support medication administration and vaccine workflows within scope of practice.
• Review documentation for accuracy and completeness.
• Coordinate daily Medical Assistant assignments and patient rooming coverage.
• Ensure exam rooms, equipment, and clinical areas are prepared and operational.
• Serve as the primary resource for Medical Assistant workflow questions and support.
• Train and mentor new and existing Medical Assistants on clinical procedures, EHR workflows, documentation standards, and infection prevention practices.
• Identify workflow challenges and implement practical solutions to improve clinic efficiency.
• Resolve escalated issues related to patient flow, documentation, supplies, and operational concerns.
• Partner with providers and clinic leadership to support quality initiatives and process improvements.
• Monitor work quality and provide feedback to promote consistency and excellence across the team.

Skills

Mentoring/leadership

Communication

Organizational skills

Problem-solving

EMR/EHR proficiency

Clinical workflows knowledge

Bilingual (English/Spanish)

Education

Medical Assistant Certification

High School Diploma or GED

BLS/CPR Certification

Tools

EMR/EHR systems

Job description

Mosaic Health is opening a brand-new clinic in Indianapolis, IN, and seeks a Certified Medical Assistant Lead to help build a high-performing care team from day one. You will mentor staff, optimize workflows, and ensure exceptional patient experiences in a busy primary care setting.

As MA Lead, you’ll coordinate daily assignments, support EHR workflows, train new team members, and resolve operational issues while continuing hands-on patient care.