Medical Assistant Lead

Vera Whole Health, Inc.; Indianapolis (IN); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid Holidays

Career growth opportunities

Monday-Friday work schedule

Job summary

Mosaic Health is opening a brand-new clinic in Indianapolis, IN, and seeks a Certified Medical Assistant Lead to help build a high-performing care team from day one. You will mentor staff, optimize workflows, and ensure exceptional patient experiences in a busy primary care setting.

As MA Lead, you’ll coordinate daily assignments, support EHR workflows, train new team members, and resolve operational issues while continuing hands-on patient care.

Qualifications

• Current Medical Assistant Certification (Required).
• High School Diploma or GED.
• Current BLS/CPR Certification (or ability to obtain upon hire).
• Minimum 3-5 years of Medical Assistant experience.
• Previous experience mentoring, training, or leading team members.
• Strong knowledge of clinical workflows, EMR/EHR.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Room patients and obtain/document vital signs.
• Review and update patient medical histories and medications.
• Prepare patients for exams, procedures, and treatments.
• Assist providers with exams, procedures, specimen collection, and point-of-care testing.
• Support medication administration and vaccine workflows within scope of practice.
• Review documentation for accuracy and completeness.
• Coordinate daily Medical Assistant assignments and patient rooming coverage.
• Ensure exam rooms, equipment, and clinical areas are prepared and operational.
• Serve as the primary resource for Medical Assistant workflow questions and support.
• Train and mentor new and existing Medical Assistants on clinical procedures, EHR workflows, documentation standards, and infection prevention practices.
• Identify workflow challenges and implement practical solutions to improve clinic efficiency.
• Resolve escalated issues related to patient flow, documentation, supplies, and operational concerns.
• Partner with providers and clinic leadership to support quality initiatives and process improvements.
• Monitor work quality and provide feedback to promote consistency and excellence across the team.

Skills

Mentoring/leadership

Communication

Organizational skills

Problem-solving

EMR/EHR proficiency

Clinical workflows knowledge

Bilingual (English/Spanish)

Education

Medical Assistant Certification

High School Diploma or GED

BLS/CPR Certification

Tools

EMR/EHR systems

Job description

Job Description Summary Medical Assistant Lead (Certified) - New Clinic Opening January 2027 Be part of something new from the very beginning! Mosaic Health is opening a brand-new clinic and is seeking an experienced Certified Medical Assistant Lead to help build a high-performing care team and support exceptional patient care from day one. This role is ideal for a strong clinical leader who enjoys mentoring others, improving workflows, and creating an outstanding patient experience.

Position Summary The Medical Assistant Lead provides advanced clinical support while coordinating daily Medical Assistant workflows, supporting team readiness, and resolving escalated operational issues in a busy Primary care environment. Working under the direct supervision of a physician or other licensed provider, the MA Lead serves as a key resource for the Medical Assistant team by providing guidance, training, and workflow support while continuing to perform hands‑on patient care duties. This position is perfect for a Certified Medical Assistant who enjoys leadership responsibilities and is passionate about helping teams succeed while delivering exceptional patient care.

How will you make an impact & Requirements

Start Date: January 4, 2027 Schedule: Monday-Friday, 7:00 AM - 4:00 PM No weekends! Pay Range: $24.00-$30.00 per hour (DOE)

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holidays
• Career growth opportunities
• Monday-Friday work schedule

What You'll Do

Clinical Responsibilities

• Room patients and obtain/document vital signs
• Review and update patient medical histories and medications
• Prepare patients for exams, procedures, and treatments
• Assist providers with exams, procedures, specimen collection, and point‑of‑care testing
• Support medication administration and vaccine workflows within scope of practice
• Review documentation for accuracy and completeness

Leadership Responsibilities

• Coordinate daily Medical Assistant assignments and patient rooming coverage
• Ensure exam rooms, equipment, and clinical areas are prepared and operational
• Serve as the primary resource for Medical Assistant workflow questions and support
• Train and mentor new and existing Medical Assistants on clinical procedures, EHR workflows, documentation standards, and infection prevention practices
• Identify workflow challenges and implement practical solutions to improve clinic efficiency
• Resolve escalated issues related to patient flow, documentation, supplies, and operational concerns
• Partner with providers and clinic leadership to support quality initiatives and process improvements
• Monitor work quality and provide feedback to promote consistency and excellence across the team

Qualifications

Required

• Current Medical Assistant Certification (Required)
• High School Diploma or GED
• Current BLS/CPR Certification (or ability to obtain upon hire)
• Minimum 3-5 years of Medical Assistant experience
• Previous experience mentoring, training, or leading team members
• Strong knowledge of clinical workflows, patient care, and electronic medical records (EMR/EHR)
• Excellent communication, organization, and problem‑solving skills

Preferred

• Leadership or Lead Medical Assistant experience
• Primary Care or Family Medicine experience
• Experience working in a fast‑paced ambulatory care setting
• Bilingual (English/Spanish) a plus

Why Join Mosaic Health?

This is an exciting opportunity to help launch a brand‑new clinic and play a key role in shaping the culture, workflows, and patient experience from the ground up. If you're a skilled Certified Medical Assistant looking to take the next step in your career and make an impact as a leader, we'd love to hear from you.

Job Type: Full-Time

Pay: $24.00 - $30.00 per hour

Schedule: Monday-Friday, 7:00 AM - 4:00 PM

Start Date: January 4, 2027

Location: 402 W. Washington Street Room W041 Indianapolis, IN 46204

Certification Required

Compensation Range: $24.20 to $36.30 The anticipated base salary range represents the Company’s good‑faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.