Lead Mailroom & Logistics Coordinator

Braintrust; United States; Remote; USD 48,000 - 56,000; Full time

Job summary

Etsy is seeking a Lead Mailroom Associate to own mailroom operations in a fast-paced Workplace Operations setting. You will receive, sort, log, and deliver mail and packages, manage outgoing mail and shipping, and serve as the main contact for mail questions across the office.

Responsibilities include maintaining logs, vendor relations, security reviews, and assisting with payroll/mail printing. On-site role, 40 hours/week, Fort Lauderdale area with expansion across additional sites.

Qualifications

• Hands-on mailroom or shipping/logistics experience in a corporate office or commercial environment.
• Strong organizational skills and ability to manage physical inventory, packages, and time-sensitive deliveries.
• Clear, professional written and verbal communication for handling employee requests and vendor coordination.

Responsibilities

• Own end-to-end mailroom operations: receive, sort, log, and deliver incoming mail and packages; prepare, weigh, and process outgoing mail with correct postage.
• Maintain accurate mail logs and tracking records for retrieval and audit purposes; produce mailroom activity/inventory reports as needed.
• Manage courier and postal vendor relationships—securing competitive rates, comparing shipping options, and ensuring timely, reliable delivery.
• Review incoming mail for security concerns; resolve escalated mailroom issues with other departments.
• Maintain mailroom supplies, equipment, and organization; keep the space free of backlog or clutter.
• Serve as the point of contact for employee questions about postage, rates, loading dock, and shipping timelines.
• Audit postal paperwork and support payroll/accounts payable mail printing and distribution as needed.
• Train and guide additional team members to provide coverage as needed.
• Occasionally support Workplace Operations with conference and event setup or special projects.

Skills

Mailroom experience

Organization skills

Communication

Tools

Google Suite

Slack

Mail tracking systems

Job description

Etsy is seeking a Lead Mailroom Associate to own mailroom operations in a fast-paced Workplace Operations setting. You will receive, sort, log, and deliver mail and packages, manage outgoing mail and shipping, and serve as the main contact for mail questions across the office.

Responsibilities include maintaining logs, vendor relations, security reviews, and assisting with payroll/mail printing. On-site role, 40 hours/week, Fort Lauderdale area with expansion across additional sites.