Lead Mailroom & Shipping Supervisor

AppleOne Employment Services; San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Temp-to-hire

Major medical, dental, vision, 401k

Job summary

AppleOne Employment Services in San Francisco seeks a Lead Mailroom Associate to oversee daily mailroom operations, shipments, and customer requests, with hands-on leadership and a path to long-term growth in a professional office setting.

This temp-to-hire role requires supervising on-site Mailroom Associates, coordinating domestic and international shipments, ensuring accuracy, security, and timely reporting while keeping the team focused on service excellence.

Qualifications

• Lead daily mailroom, shipping, receiving, and package processing in a professional office environment.
• Supervise and support onsite Mailroom Associates during assigned shifts.
• Manage customer requests, service escalations, mailroom tracking, and operational reporting.
• Prepare and process domestic and international shipments through carriers (FedEx, UPS, DHL, USPS).
• High school diploma or GED required.

Responsibilities

• Lead daily mailroom operations, including sorting, packing, shipping, receiving, and scanning.
• Provide shift supervision and support to onsite Mailroom Associates.
• Serve as the first point of contact for customer service escalations.
• Process inbound and outbound mail and packages using mailroom software and carrier systems.
• Prepare domestic and international shipments with proper documentation.
• Maintain logs, metrics, and weekly/monthly reporting, ensuring safety and security.

Skills

Mailroom operations

Supervisory experience

Customer service

Shipping & receiving

PDAs/scanners

Microsoft Office

Confidential materials

Lift 50 lbs

Education

High school diploma or GED

Tools

FedEx

UPS

DHL

USPS

Postage meters

Mailroom software

PDAs

Job description

AppleOne Employment Services in San Francisco seeks a Lead Mailroom Associate to oversee daily mailroom operations, shipments, and customer requests, with hands-on leadership and a path to long-term growth in a professional office setting.

This temp-to-hire role requires supervising on-site Mailroom Associates, coordinating domestic and international shipments, ensuring accuracy, security, and timely reporting while keeping the team focused on service excellence.