Lead Mailroom Associate ( Brooklyn NYC ) - 1109

Braintrust; United States; Remote; USD 48,000 - 56,000; Full time

Job summary

Etsy is seeking a Lead Mailroom Associate to own mailroom operations in a fast-paced Workplace Operations setting. You will receive, sort, log, and deliver mail and packages, manage outgoing mail and shipping, and serve as the main contact for mail questions across the office.

Responsibilities include maintaining logs, vendor relations, security reviews, and assisting with payroll/mail printing. On-site role, 40 hours/week, Fort Lauderdale area with expansion across additional sites.

Qualifications

• Hands-on mailroom or shipping/logistics experience in a corporate office or commercial environment.
• Strong organizational skills and ability to manage physical inventory, packages, and time-sensitive deliveries.
• Clear, professional written and verbal communication for handling employee requests and vendor coordination.

Responsibilities

• Own end-to-end mailroom operations: receive, sort, log, and deliver incoming mail and packages; prepare, weigh, and process outgoing mail with correct postage.
• Maintain accurate mail logs and tracking records for retrieval and audit purposes; produce mailroom activity/inventory reports as needed.
• Manage courier and postal vendor relationships—securing competitive rates, comparing shipping options, and ensuring timely, reliable delivery.
• Review incoming mail for security concerns; resolve escalated mailroom issues with other departments.
• Maintain mailroom supplies, equipment, and organization; keep the space free of backlog or clutter.
• Serve as the point of contact for employee questions about postage, rates, loading dock, and shipping timelines.
• Audit postal paperwork and support payroll/accounts payable mail printing and distribution as needed.
• Train and guide additional team members to provide coverage as needed.
• Occasionally support Workplace Operations with conference and event setup or special projects.

Skills

Mailroom experience

Organization skills

Communication

Tools

Google Suite

Slack

Mail tracking systems

Job description

• Rate: $35 – $41/hr
• Hours: 40 hours / week
• Experience: 3 - 5 years
• Location: Fort Lauderdale, FL, USA + 3 more

About The Team

This role sits within Etsy's Workplace Experience team, supporting Etsy's Brooklyn headquarters. Workplace Operations is responsible for day-to-day office operations — including mailroom, deliveries, meeting room setup, and building walkthroughs — for employees and guests across multiple floors. This is a fast-paced, hands-on environment where priorities shift throughout the day and the person in this role will need to work closely with the rest of the Workplace Operations team.

About The Role

We're looking for a Lead Mailroom Associate to take direct ownership of mailroom operations — receiving, sorting, and distributing incoming mail and packages; managing outgoing mail and shipping; and serving as the primary point of contact for mail-related questions across the office.

Responsibilities include:

• Own end-to-end mailroom operations: receive, sort, log, and deliver incoming mail and packages; prepare, weigh, and process outgoing mail with correct postage
• Maintain accurate mail logs and tracking records (date received, sender, recipient) for retrieval and audit purposes, and produce mailroom activity/inventory reports as needed
• Manage courier and postal vendor relationships — securing competitive rates, comparing shipping options, and ensuring timely, reliable delivery
• Review incoming mail for security concerns, and resolve escalated mailroom issues in coordination with other departments
• Maintain mailroom supplies, equipment, and overall organization, keeping the space free of backlog or clutter
• Serve as the point of contact for employee questions about postage, rates, loading dock, and shipping timelines
• Audit postal paperwork and support payroll/accounts payable mail printing and distribution as needed
• Train and guide additional team members to provide coverage as needed
• Occasionally, support the Workplace Operations team with conference and event setup or special projects.

Top 3 Skills

• Hands-on mailroom or shipping/logistics experience in a commercial office or corporate environment
• Strong organizational skills and comfort managing physical inventory, packages, and time-sensitive deliveries
• Clear, professional written and verbal communication for handling employee requests and vendor coordination

Additional Skills

• Experience with mail tracking/scanning systems
• Familiarity with USPS, FedEx, UPS, and courier account management
• Proficiency with Google Suite (Docs, Sheets, Gmail) and Slack
• Ability to lift and move up to 50 lbs and be on your feet for extended periods
• Prior experience working within an e-commerce company is a plus.

Details/Notes

• Reason for role: General support
• Work mode: On-site, 5 days/week (mailroom duties require physical presence)
• Potential for extension or conversion: 6 months with potential for extension
• Interview process: Interview with Operations Manager + Senior Manager, Workplace Services. Follow up interview only if needed to make a final decision.