Lead Luxury Retail Store Manager & Team Coach

rag & bone, Inc.; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Membership to Calm and access to other

wellness benefits

Medical, dental, vision and ancillary

401k

Job summary

rag & bone, Inc. seeks an Assistant Manager to lead daily store operations, coach supervisors, and deliver best-in-class customer experiences. You will partner with the Store Manager to drive sales, develop the team, and execute store business plans.

You will work closely with Visual Merchandising and Buying to optimize product assortment and displays, recruit and onboard staff, manage scheduling, and uphold the rag & bone brand values in a luxury retail environment.

Qualifications

• 4-6+ years of retail experience in specialty, contemporary, or luxury environments.
• Minimum 1-2 years of management experience.
• Advanced clienteling skills with the ability to build and grow a loyal customer base.
• Proven ability to drive sales performance and achieve store KPIs.
• Strong leadership presence on the sales floor with a hands-on, lead-by-example approach.
• Ability to analyze sales reports, KPIs, and business trends to make informed decisions.

Responsibilities

• Display best-in-class customer service; build loyalty through clienteling standards and sales interactions; ensure staff on duty follow suit.
• Demonstrate ability to perform and train staff on all store operations from register to stock room.
• Ensure cash handling and register procedures are maintained and executed.
• Ensure integrity of payroll procedures and store scheduling.
• Delegate appropriately to ensure efficiency of store operations and to develop team members.
• Coach and develop retail associates to meet store goals.
• Assist in the recruitment, onboarding, training and development of all staff.
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities.
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
• Ability to build customer loyalty; grow and manage clientele.
• Maintain product knowledge and ensure delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Consistently act within core values of rag & bone.
• Model and teach store associates to support a positive client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Skills

Retail experience

Management

Clienteling

Sales KPI analysis

Leadership

Staff training

Job description

About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary:
The Assistant Manager is an essential member of the store leadership team and a core partner to the Store Manager. The Assistant Manager is an active part of the store's operations, customer experience, and employee development. Additionally, they coach and develop all supervisors and associates while contributing to an environment in which all team members can collaborate to consistently deliver best in class customer experiences.

Responsibilities:

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
• Ensure cash handling and register procedures are maintained and executed
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Assist in the recruitment, onboarding, training and development of all staff
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements:

• 4-6+ years of retail experience in specialty, contemporary, or luxury environments
• Minimum 1-2 years of management experience
• Advanced clienteling skills with the ability to build and grow a loyal customer base
• Proven ability to drive sales performance and achieve store KPIs
• Strong leadership presence on the sales floor with a hands-on, lead-by-example approach
• Ability to analyze sales reports, KPIs, and business trends to make informed decisions

Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.