Luxury Concierge Supervisor – Elevate Guest Experiences

BuySphere Retail Staffing; Las Vegas (NV); Sur place; USD 16 000 - 19 000; Plein temps

Résumé du poste

BuySphere Retail Staffing seeks a Concierge Supervisor for a luxury hotel in Las Vegas. You will oversee daily concierge operations, deliver exceptional guest service, and lead training, scheduling, and supervision of staff.

You will also manage inventory and supplier relations to keep the team equipped for peak periods. Candidates should have concierge or customer service experience, strong knowledge of Las Vegas attractions, and proven leadership.

Qualifications

• Previous experience as a concierge or in a similar customer service position.
• Knowledge of Las Vegas attractions and services preferred.
• Excellent communication skills, both verbal and written.
• Strong leadership skills with the ability to manage a team.
• Ability to work flexible hours including nights, weekends, and holidays if needed.

Responsabilités

• Oversee the daily operations of the concierge team
• Provide exceptional customer service to all guests
• Train, schedule, and supervise concierge staff
• Maintain inventory and order supplies as needed
• Develop and maintain strong relationships with local businesses and vendors
• Stay up-to-date on local events, attractions, and services to assist guests with their inquiries
• Handle guest complaints or concerns in a professional manner
• Ensure all guest requests are fulfilled promptly and accurately

Connaissances

Customer service

Communication

Leadership

Team management

Flexibility

Description du poste

BuySphere Retail Staffing seeks a Concierge Supervisor for a luxury hotel in Las Vegas. You will oversee daily concierge operations, deliver exceptional guest service, and lead training, scheduling, and supervision of staff.

You will also manage inventory and supplier relations to keep the team equipped for peak periods. Candidates should have concierge or customer service experience, strong knowledge of Las Vegas attractions, and proven leadership.