Lead Logistics Implementations & Onboarding

Custom Goods Logistics; Carson (CA); On-site; USD 118,000 - 125,000; Full time

Job summary

Custom Goods Logistics is seeking an experienced Implementation Manager to lead client onboarding from discovery and planning through execution and go-live in a fast-paced 3PL environment. You will coordinate cross-functional teams across Operations, IT, Warehouse, Transportation, and Customer Service to deliver on time, within scope, and on budget.

As the primary contact during implementation, you will communicate proactively, manage expectations, and drive client satisfaction.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years in project management or client implementations in 3PL/logistics.
• Strong understanding of WMS, TMS, EDI, and related logistics technologies.

Responsibilities

• Oversee client onboarding from discovery through go-live.
• Serve as main implementation contact, manage expectations and satisfaction.
• Develop detailed project plans with cross-functional teams (Ops, IT, Warehouse, Transportation, CS).
• Collaborate with technical teams to integrate WMS/TMS with client systems.
• Identify issues early and implement contingency plans.
• Create training materials and lead sessions for teams and clients.
• Capture lessons learned and standardize best practices.
• Monitor implementation KPIs and present progress to leadership.

Skills

Project management

Client communication

Stakeholder management

Process improvement

Technical aptitude

Education

Bachelor’s degree in Supply Chain Management, Business Administration, or related field

Master’s degree preferred

Tools

MS Project

Smartsheet

Asana

WMS

TMS

EDI

Job description

Custom Goods Logistics is seeking an experienced Implementation Manager to lead client onboarding from discovery and planning through execution and go-live in a fast-paced 3PL environment. You will coordinate cross-functional teams across Operations, IT, Warehouse, Transportation, and Customer Service to deliver on time, within scope, and on budget.

As the primary contact during implementation, you will communicate proactively, manage expectations, and drive client satisfaction.