Implementation Manager – 3PL Launch & Solutions

NEPSE Trading; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GXO is seeking a Manager, Implementations to oversee the successful implementation of new client business and continuous improvement at our 3PL company. You will work with cross-functional teams to ensure distribution and fulfillment services meet client needs.

Responsibilities include defining operations concepts with scope and KPIs, providing onsite support during go-live, coordinating resources, and leading the implementation team for complex launches. Travel up to 75% may be required.

Qualifications

• 5 years of experience in startup environments, operations and change management.
• Experience with Microsoft Office and computerized scanner equipment.
• Experience working in 3PL, distribution or fulfillment centers.

Responsibilities

• Defines the concept of operations with the project scope, KPIs, system requirements, and SOPs.
• Provide onsite support and coordinate resources during go-live and implement processes.
• Coordinate and manage cross-functional teams across operations, logistics, IT, engineering and customer service to ensure client success.
• Conduct regular status meetings to track progress and identify potential issues.
• Develop and maintain relationships with stakeholders and clients to ensure satisfaction.
• Leads and coaches the implementation team for successful launches of complex new business.
• Oversees the development of contractual documents and addendums.
• Identifies and manages project risks and communicates with executives and clients.

Skills

Startup experience

Change management

Operations

Education

Bachelor's or Master's in Supply Chain Management or Business

Tools

WMS

SQL

Microsoft Office

Scanner equipment

Job description

GXO is seeking a Manager, Implementations to oversee the successful implementation of new client business and continuous improvement at our 3PL company. You will work with cross-functional teams to ensure distribution and fulfillment services meet client needs.

Responsibilities include defining operations concepts with scope and KPIs, providing onsite support during go-live, coordinating resources, and leading the implementation team for complex launches. Travel up to 75% may be required.