On-site Transportation Implementation Lead

BlueGrace Logistics; Riverview (FL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits available

Award-winning culture

Weekly perks & recognition

Professional development

Job summary

BlueGrace Logistics is seeking an on-site Implementation/Onboarding Specialist to drive successful onboarding of new clients across North American transportation management. You will manage all phases of implementation, coordinate across sales, operations, and clients, and ensure processes, systems, and programs meet client requirements and milestones.

You will identify gaps, align objectives from sales, and act as primary client contact from contract to steady state.

Qualifications

• 2–4 year college degree with focus in logistics or supply chain preferred, not required
• 3–5 years of transportation/logistics experience is required
• Ability to travel more than 50%
• Strong written and verbal communication skills
• Prior experience of project management or implementation of new business
• Prior experience with Project Management Software
• Prior experience with Microsoft Office Suite (Word, Excel, Visio)
• Experience with LTL and FTL operations, pricing, and execution
• Prior experience with Transportation Management System Software
• Experience with systems integration (API, EDI, FTP) from a business process standpoint
• Experience with managing data through Microsoft Excel

Responsibilities

• Understand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting needs.
• Initial discovery of a new client while touring of their facilities, interviewing client stakeholders, defining requirements and scope.
• Understand the order to cash cycle as it pertains to all modes of transportation that are in scope for the given project.
• Develop a detailed project plan assigning dates and owners to monitor and track progress.
• Meet with clients on a consistent basis to review project schedule and status.
• Manage all stakeholder expectations of timelines, project details and future state.
• Gather all client requirements to execute the proper operational strategy (LTL, TL, Invoicing, Integration etc.)
• Initiate and validate that all systems have been set up based on client requirements.
• Manage changes and escalate, when necessary, if/when the project scope or project schedule has changed.
• Coordinate across internal departments and ensure that the necessary processes are created, documented, and receive full sign off from all parties prior to be executed.
• Works with client to define Key Performance Indicators to measure the success of BlueGrace’s performance, document and execute with all Internal Stakeholders.
• Recommends best practices and process improvements in or between Client and Internal stakeholders.
• Provide Training of systems and/or processes to any client stakeholders.
• Provide ownership of the full project until account has reached a steady state with sign off from all client and Internal stakeholders.

Skills

Project management

Implementation

Communication

Travel readiness

Education

Logistics or supply chain degree

Tools

Project management software

Microsoft Office Suite

ERP/WMS integration

API/EDI/FTP integration

Job description

BlueGrace Logistics is seeking an on-site Implementation/Onboarding Specialist to drive successful onboarding of new clients across North American transportation management. You will manage all phases of implementation, coordinate across sales, operations, and clients, and ensure processes, systems, and programs meet client requirements and milestones.

You will identify gaps, align objectives from sales, and act as primary client contact from contract to steady state.