Senior Implementation Manager

Custom Goods Logistics; Carson (CA); On-site; USD 118,000 - 125,000; Full time

Job summary

Custom Goods Logistics is seeking an experienced Implementation Manager to lead client onboarding from discovery and planning through execution and go-live in a fast-paced 3PL environment. You will coordinate cross-functional teams across Operations, IT, Warehouse, Transportation, and Customer Service to deliver on time, within scope, and on budget.

As the primary contact during implementation, you will communicate proactively, manage expectations, and drive client satisfaction.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years in project management or client implementations in 3PL/logistics.
• Strong understanding of WMS, TMS, EDI, and related logistics technologies.

Responsibilities

• Oversee client onboarding from discovery through go-live.
• Serve as main implementation contact, manage expectations and satisfaction.
• Develop detailed project plans with cross-functional teams (Ops, IT, Warehouse, Transportation, CS).
• Collaborate with technical teams to integrate WMS/TMS with client systems.
• Identify issues early and implement contingency plans.
• Create training materials and lead sessions for teams and clients.
• Capture lessons learned and standardize best practices.
• Monitor implementation KPIs and present progress to leadership.

Skills

Project management

Client communication

Stakeholder management

Process improvement

Technical aptitude

Education

Bachelor’s degree in Supply Chain Management, Business Administration, or related field

Master’s degree preferred

Tools

MS Project

Smartsheet

Asana

WMS

TMS

EDI

Job description

Essential Functions

• Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
• Serve as the main point of contact during implementation, providing proactive communication, managing expectations, and ensuring client satisfaction.
• Develop detailed project plans, timelines, and milestones. Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service.
• Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency.
• Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
• Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows.
• Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
• Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.

Core Behaviors

:Demonstrate to comply with Custom Goods’ Core Behaviors

• p• Passion for Excellenc

Required Education and Experien

• ce• Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred
• 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environmen
• t.• Strong understanding of WMS, TMS, EDI, and related logistics technologie
• s.• Proven track record of leading complex, multi-stakeholder projects in a fast-paced environmen
• t.• Exceptional communication, negotiation, and relationship-building skill
• s.• Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana
• ).• PMP or Six Sigma certification is a plu
• s.

Compensation

• ion$118,000 - $125,000 Annual Sal
• ary

AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local l

aws.This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employm

ent.