Lead, Live Event Services & Guest Experience

Pinnacle Live, LLC; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Live, LLC at the Omni Nashville Hotel seeks an Event Services Supervisor to oversee floor operations, including setup, removal and tech equipment in a hotel setting with a strong focus on guest experience.

The role requires leadership of diverse labor teams, rigorous safety adherence, and proactive client communication to ensure events run smoothly and deliver exceptional service.

Qualifications

• Two to three years prior experience in the audiovisual and/or hospitality industry.
• Two years advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

Responsibilities

• Supervise non‑union, union and contract labor to ensure all setup and strikes meet standards.
• Agree daily expectations and document log information clearly.
• Greet guests and provide clear instructions on operating equipment.
• Maintain communication with client to ensure event success.
• Maintain inventory and ensure equipment is secure and in good condition.
• Enforce company security and safety measures.

Skills

Technical aptitude

Planning

Organization

Interpersonal skills

Communication

Customer focus

Team player

Education

Two to three years audiovisual/hospitality experience

Tools

Computer proficiency

Job description

Pinnacle Live, LLC at the Omni Nashville Hotel seeks an Event Services Supervisor to oversee floor operations, including setup, removal and tech equipment in a hotel setting with a strong focus on guest experience.

The role requires leadership of diverse labor teams, rigorous safety adherence, and proactive client communication to ensure events run smoothly and deliver exceptional service.