Event Services Supervisor - AV & Live Events

Pinnacle Live; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Generous PTO & holidays

401k with match

Health, vision, dental insurance

Job summary

Join Pinnacle Live at the Omni Shoreham Hotel as an Event Services Supervisor, overseeing floor operations and the setup, removal, and operation of AV equipment in a hotel setting. Deliver unmatched customer service to guests and clients to ensure a memorable event experience.

You will supervise labor, coordinate shifts, manage inventory, and maintain safety and billing accuracy while continually advancing technical skills in a dynamic hospitality environment.

Qualifications

• 2–3 years prior experience in the audio visual and/or hospitality industry.
• 2 years’ advanced audio/visual experience in a theatrical or live event environment.
• Computer proficiency.

Responsibilities

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensures all inventory is in good working order and rental condition.
• Complies and enforces all Company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
• Continually work toward updating and improving technical skills.
• Provide continued communication with client to ensure success of all events.
• Maintain accurate client event information into the Company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add-ons.
• Ensure all Company occupied areas are clean, organized and up to Company standards.
• Perform other duties as assigned.

Skills

Technical aptitude

Planning

Organizational skills

Interpersonal skills

Communication skills

Customer focus

Team player

Tools

Computer proficiency

Job description

Join Pinnacle Live at the Omni Shoreham Hotel as an Event Services Supervisor, overseeing floor operations and the setup, removal, and operation of AV equipment in a hotel setting. Deliver unmatched customer service to guests and clients to ensure a memorable event experience.

You will supervise labor, coordinate shifts, manage inventory, and maintain safety and billing accuracy while continually advancing technical skills in a dynamic hospitality environment.